UniPress Software, Inc. Launches FootPrints Version 4.5.UniPress Software, Inc., a provider of issue tracking and help desk software, has announced the general availability of FootPrints v.4.5, the latest release of the company's Web-based issue management solution. FootPrints 4.5 was designed to help make it easy for users to expand their help desks into online support centers and improve project workflow for a broad range of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , development, consulting and sales activities. Version 4.5 has a number of enhanced features for organizations to offer faster, easier customer support online, including a live chat facility and remote control support. The system now also offers integrated, two-way communication Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are:
v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates
To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf.
v.intr. features, the ability to sort FAQs by popularity and additional customization, e-mail and reporting options. The new version offers Instant Talk, a comprehensive live chat facility for FootPrin ts users to exchange messages and troubleshoot To find out why something does not work and to fix the problem. Troubleshooting a computer often requires determining whether the problem is due to malfunctioning hardware or buggy or out-of-date software. See debug. problems with help desk technicians live online in real-time. Users can send each other pop-up messages to instantly discuss open projects and issues. Message alerts appear on the recipient's screen as soon as they are sent, enabling technicians to immediately address urgent problems or questions. FootPrints 4.5 also supports a comprehensive remote control functionality, enabling help desk agents and technicians to remotely connect to a customer's machine running on any PC or UNIX UNIX
Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). platform, and directly access the system and all applications to detect and resolve problems.