UniPress Software, Inc. Launches FootPrints Version 4.5.

UniPress Software, Inc., a provider of issue tracking and help desk software, has announced the general availability of FootPrints v.4.5, the latest release of the company's Web-based issue management solution. FootPrints 4.5 was designed to help make it easy for users to expand their help desks into online support centers and improve project workflow for a broad range of CRM, development, consulting and sales activities. Version 4.5 has a number of enhanced features for organizations to offer faster, easier customer support online, including a live chat facility and remote control support. The system now also offers integrated, two-way communication with wireless PDA devices, extending the reach of the FootPrints solution beyond the desktop browser to the wireless Web. FootPrints 4.5 also includes expanded escalation features, the ability to sort FAQs by popularity and additional customization, e-mail and reporting options. The new version offers Instant Talk, a comprehensive live chat facility for FootPrin ts users to exchange messages and troubleshoot problems with help desk technicians live online in real-time. Users can send each other pop-up messages to instantly discuss open projects and issues. Message alerts appear on the recipient's screen as soon as they are sent, enabling technicians to immediately address urgent problems or questions. FootPrints 4.5 also supports a comprehensive remote control functionality, enabling help desk agents and technicians to remotely connect to a customer's machine running on any PC or UNIX platform, and directly access the system and all applications to detect and resolve problems.