Understanding the headset: key terminology. (Call Center/CRM Management Scope).A headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. is more than meets the eye More Than Meets the Eye was the three-part series premiere for the 1984 cartoon The Transformers. The three-part pilot was originally known simply as The Transformers . It is actually a very sophisticated piece of technology designed to allow the user to communicate clearly, comfortably and safely. There are dramatic differences in quality and performance, depending on the headset you choose. Therefore, it is important to understand some of the key headset attributes in order to make an informed purchasing decision. Below is a short glossary A term used by Microsoft Word and adopted by other word processors for the list of shorthand, keyboard macros created by a particular user. See glossaries in this publication and The Computer Glossary. of headset terms geared toward enabling the headset user to have a better understanding of the technology behind the device. * Amplifier--The device used with a headset that increases the voltage, current or power of a signal. In headset terminology, this usually refers to a device placed near the telephone that enhances the voice signal. * Amplifier Settings--These are the settings that allow the user to tailor the sound to his or her preferences and phone. Many of today's state-of-the art amplifiers are designed to work with virtually any business phone. These multipurpose mul·ti·pur·pose adj. Designed or used for several purposes: a multipurpose room; multipurpose software. multipurpose Adjective amplifiers can be adjusted easily and accurately by the end user. * Belt Pack--This cordless cord·less adj. Having no cord, usually using batteries as a source of power: a cordless telephone. cord headset style is comprised of two components: a wireless amplifier and a headset top, * Binaural--This style of headset contains two speakers, one for each ear. In noisy environments, this type of headset is usually preferred. * Cordless Headset--A cordless headset is both cord-free and wire-free. It enables the user to have freedom of movement while continuing to enjoy the comfort of his or her headset. * dB--The measure for the relative intensity of acoustic sound per unit of area. * Headset Headsets are an alternative to a telephone handset The part of the telephone that contains the speaker and the microphone. On a desktop phone, the part you hold in your hand is the handset. On a cellphone, the entire phone is the handset. See multihandset cordless and headset. and must be connected to a telephone. * Microphone Boom--This component of a headset usually extends forward from the earpiece of a headset to a position around or near the mouth. * Microphone booms can be set on various locations around the headset and come in all different shapes and sizes. * Monaural--This is a headset with one speaker, designed to be worn on either the right or the left ear. * Noise Cancellation--Some headset microphones offer this function in order to suppress To stop something or someone; to prevent, prohibit, or subdue. To suppress evidence is to keep it from being admitted at trial by showing either that it was illegally obtained or that it is irrelevant. background noise, thus enabling clearer voice transmission. * Wireless Amplifier--This is not a completely cordless headset system, but it does enable the user to attach the amplifier, to his or her clothing so that he or she can move away from the desk while talking on the telephone. Tobe Cohen cohen or kohen (Hebrew: “priest”) Jewish priest descended from Zadok (a descendant of Aaron), priest at the First Temple of Jerusalem. The biblical priesthood was hereditary and male. is the senior vice president of marketing for GN Netcom (www.gnnetcom.com). |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion