Understand the Impact That Video Brings to IVR in Today's Business Practices.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c47686) has announced the addition of "The Outlook for Video IVR Video IVR is conceptually similar to voice Interactive voice response (IVR) but with the addition of video to enhance the experience. The user interacts with a real-time video stream by pressing DTMF buttons on his terminal (typically a mobile handset). (Technology Focus)" to their offering. Across the globe DTMF-IVR accounts for the vast majority of the IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. installed base. This presents vendors with a significant opportunity to migrate companies to speech in order to improve customer service and business processes. Vendors should understand what greenfield opportunities exist for new standards-based platforms and speech. Scope of this title: * Information gathered from interviews with major IVVR IVVR Interactive Voice & Video Response platform and enabling software vendors. * Analysis of the environmental factors that is affecting investment in video IVR technology. Highlights of this title: Video IVR, called interactive voice and video response (IVVR), is basically a multimedia platform that supports DTMF (Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF. DTMF - Dual Tone Multi Frequency and speech recognition (if this feature is enabled) and video transmissions (play and record). Reasons to order your copy: * Understand the impact that video brings to IVR in today's business Today's Business is a show on CNBC that aired in the early morning, 5 to 7AM ET timeslot, hosted by Liz Claman and Bob Sellers, and it was replaced by Wake Up Call on Feb 4, 2002. practices. * Learn of today's market dynamics and deployments of IVVR technology. For more information, visit http://www.researchandmarkets.com/reports/c47686 Source: Datamonitor |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion