Undeliver@ble.

Undeliver@ble

Vat19

11783 Borman Drive, St. Louis, MO 63146

$24.95 www.Vat19.com

Undeliver@ble: E-mail Etiquette for Today's Workplace is a simple and straightforward training DVD ideal for teaching one's employees how to professionally handle customer service issues via e-mail. Topics covered range from sending attachments to addressing recipients, inappropriate content, proofreading, professional signatures, the value of clarity and brevity, issues to watch out for when writing e-mails that contain good or bad news, and much more. Real-life re-enactments and easy-to-see graphical animations help drive home the solid lessons on formatting and phrasing quality business e-mails. Four interactive quizzes and printable certificates of completion round out this easy-to-use resource. An absolute must-have for businesses in today's modern world, where e-mail is a more important tool for communication than ever before! 40 minutes.