Ultimate Software Earns Prestigious Support Center Practices Certification for Eighth Consecutive Year.WESTON, Fla. -- Ultimate Software (Nasdaq:ULTI ULTI Ukraine Land Titling Initiative ULTI Ultra Low Temperature Installation ULTI Ubiquitous Learning Technology Initiative ), a leading provider of end-to-end strategic human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , payroll, and talent management solutions, announced today that Ultimate Software's support center has achieved its eighth consecutive certification from the Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. "Our latest SCP certification is yet another third-party validation of Ultimate Software's commitment to customer service excellence," said Jon Harris Jonathan Cecil Harris (born June 9, 1974 in Brooklyn, New York) was an American football defensive lineman in the NFL for the Philadelphia Eagles. He played college football at the University of Virginia and was drafted in the first round of the 1997 NFL Draft. , Ultimate Software's senior vice president of services. "Combined with the two customer service awards we won earlier in the year, one from American Business Awards as the Best Customer Service Organization and the other a first-place SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture STAR Award from Service & Support Professionals Association, the SCP certification highlights our work to deliver and continuously enhance top-quality customer support." SCP Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification recertification Recredentialing Graduate education A process in which a professional is periodically re-evaluated–eg, every 10 yrs by an accrediting body to assure continued provision of safe, high-quality health care to confirm that companies continue to meet the requirements of the program. The SCP segment of the performance standard includes more than 100 business elements that define world-class technology support performance levels. "By passing the rigorous requirements necessary to achieve SCP Certification, Ultimate Software has made it clear they are committed to delivering world-class support to their customers," said Gordy Stauffer, SCP auditor. "During the SCP Certification audit, Ultimate Software demonstrated a clear commitment to customer satisfaction and continuous improvement." Attaining the SCP certification aligns Ultimate Software with other leading technology companies that have achieved the prestigious and sought-after designation, including Lockheed Martin For the former company, see . Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta. Incorporated, GE Healthcare GE Healthcare is a $18 billion (USD) unit of General Electric (GE). It employs more than 46,000 people worldwide and is headquartered in Chalfont St. Giles, Buckinghamshire, United Kingdom. GE Healthcare is the first GE business segment headquartered outside the United States. , Rockwell Automation Rockwell Automation NYSE: ROK is an industrial automation company. Its products include Allen-Bradley controls and engineered services and Rockwell Software factory management software. The company headquarters are located in Milwaukee, Wisconsin. , and Nokia among others. Currently more than 200 technology support organizations around the world participate in the SCP program. About Service Strategies Corporation Service Strategies advances service excellence for quality-minded organizations by providing industry standard certification and training programs that ensure the delivery of consistent, high quality service and support. Service Strategies applies a proven benchmark process to its certification programs for continuous service improvement. In addition, the company's tailored training programs advance the skills and competencies of service professionals, leading to increased organizational effectiveness Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce. The idea of organizational effectiveness is especially important for non-profit organizations as most people who donate money to non-profit . Headquartered in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , CA the company serves leading technology services organizations in over twenty countries worldwide. Its certification programs are recognized as industry standard throughout the global service and support community. For more information, visit www.servicestrategies.com, call toll free 800-552-3058, or email info@servicestrategies.com. About Ultimate Software A leading provider of end-to-end, strategic human resources, payroll and talent management solutions, Ultimate Software markets its award-winning UltiPro products as licensed software and as on-demand services through Intersourcing. Employing more than 600 professionals who are focused on developing the highest quality products and services, Ultimate Software was positioned in the Leaders quadrant of Gartner, Inc.'s "Magic Quadrant for U.S. Midmarket Human Resource Management Systems, 2006" and as a Leader in Forrester Research Inc.'s 2006 U.S. Midmarket HR solutions Wave ranking. Ultimate Software was also named the 2005 Payroll Provider of the Year by the Human Resources Outsourcing Association and ranked #3 on the 2006 Top 25 Best Medium-Sized Companies to Work for in America list by the Great Place to Work Institute. Also in 2006, Ultimate Software won two customer service awards, one from American Business Awards as the Best Customer Service Organization and the other a first-place SSPA STAR Award from Service & Support Professionals Association. Ultimate Software customers represent diverse industries and include such organizations as The Container Store, Elizabeth Arden, The Florida Marlins Baseball Team, The New York Yankees  Editing of this page by unregistered or newly registered users is currently disabled due to vandalism. Baseball Team, Nintendo of America, Ruth's Chris Steak House Ruth's Chris Steak House (NASDAQ: RUTH) is a chain of 106 steakhouses[1] across the United States and in several international locations. The restaurant is regarded as an upscale fine dining establishment, marking a gradual elevation in its status since its founding , and SkyWest Airlines. More information on Ultimate Software's products and services can be found at www.ultimatesoftware.com. UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners. |
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