UTOPY Announces Record Year and Quarter.Market Leader Reports Rapidly Growing Demand for Customer Intelligence Solutions SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- UTOPY, Inc., the leading provider of enterprise solutions for Customer Intelligence through speech analytics, today announced record results for the year 2006. UTOPY's last quarter was particularly noteworthy and saw the addition of five new enterprise customers, two of which are Fortune 500 organizations. During 2006, the company's award-winning Adj. 1. award-winning - having received awards; "this award-winning bridge spans a distance of five miles" solution was also enhanced to include a number of industry-leading capabilities, and the company's global reach further expanded into Asia and Europe through new reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. relationships. By the end of 2006, UTOPY solutions were analyzing customer calls on three continents. Recent customers include a Fortune 500 ecommerce company, a Fortune 500 consumer products company, a global telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. giant, and several major outsourcers who service some of the foremost financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and insurance providers. Additional new customers include one of the three largest banks, one of the five leading mortgage companies in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , a Fortune 500 office equipment company and one of the world's leading insurance companies. Leading Companies Turn to UTOPY for Unparalleled Insight UTOPY Customer Intelligence solutions provide vast insight into customer and prospect behavior. 2006 brought further enhancements to the system, including Correlation Analysis, Predictive Modeling, Customizable Executive Dashboards, and access to revolutionary Customer Intelligence benchmarking data. UTOPY customers are profiting from the year's product enhancements and increasingly rely on UTOPY to provide them with ongoing competitive advantage in highly dynamic industries. All of the recent improvements have been driven by customer and market requirements and result in significant enterprise improvements. UTOPY Building on Momentum for 2007 "Our momentum and growth coming into 2007 demonstrates the explosive demand for our Customer Intelligence solutions," said Roy Twersky, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of UTOPY. Twersky continues, "The results we are achieving for Fortune 500 and Global 1000 businesses around the world speak for themselves. We have helped these customers to significantly increase sales and improve customer retention, resulting in millions of dollars added to their bottom lines. Our customers purchase UTOPY solutions as a means of securing true competitive advantage for their companies." "Speech analytics is an innovative application that delivers tremendous benefits to enterprises," said Donna Fluss, president of DMG (Disk iMaGe) The file format used in the Macintosh for distributing Mac software. Mac install packages appear as a virtual disk drive on the Mac as if you had inserted a CD or floppy disk. Consulting. Continues Fluss, "Having built a great deal of momentum in 2006, the speech analytics market is expected to grow by 100% in 2007." Delivering Previously Unavailable Customer Intelligence UTOPY's Customer Intelligence and speech analytics solutions consist of the award-winning SpeechMiner software, patented technology and an expert consulting group skilled in proven methodologies for creating predictive models of customer behavior. The solutions analyze what customers actually say and arm executives and managers across sales, marketing, and operations with customized, prioritized, and actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. information to improve customer retention, revenue generation, and the customer experience. About UTOPY UTOPY provides industry-leading Customer Intelligence solutions that gather, analyze, report and deliver the voice of the customer to enterprise decision-makers, including sales, operations, and marketing professionals. With UTOPY solutions, direct customer feedback is analyzed an·a·lyze tr.v. an·a·lyzed, an·a·lyz·ing, an·a·lyz·es 1. To examine methodically by separating into parts and studying their interrelations. 2. Chemistry To make a chemical analysis of. 3. to strategically improve the customer experience, uncover new markets and revenue opportunities, understand and address competitive threats, and identify and address areas for process and business performance improvement. UTOPY customers include leaders in the financial services, insurance, healthcare, telecommunications, outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. , and retail industries. Headquartered in San Francisco, CA, the UTOPY team has extensive experience in business intelligence, operations and process improvement, as well as speech analytics. For more information, visit www.utopy.com or call 866.44.UTOPY (866.448.8679). |
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