USF Companies Enhance Operations, Customer Service with Vettro FieldMaster; On-Demand Mobile Application Connects Drivers Directly to Enterprise Dispatch Systems via Standard Java Phones.NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Vettro, a global leader in on-demand mobile business applications, today announced drivers of USF USF University of South Florida USF Universal Service Fund (often part of phone bill in US) USF University of San Francisco USF University of Sioux Falls USF University of St. Bestway, USF Holland and USF Reddaway are using Vettro FieldMaster on Java(TM)-enabled handsets to improve fleet operations and enhance customer service. Vettro FieldMaster is available for BlackBerry(R), Windows Mobile The Windows platform from Microsoft for handheld devices, including PDAs, cellphones and Portable Media Centers. See Pocket PC, Pocket PC Phone Edition, Smartphone and Portable Media Center. and Java-enabled phones running on all major carriers globally. The technology deployment enables the USF regional carriers, which are all part of YRC YRC Yellow Roadway Corporation YRC York Railway Company YRC Yokohama Rubber Company, Ltd. Regional Transportation, to streamline pickup and delivery scheduling and routing by directly integrating the company's dispatch system with Vettro's FieldMaster application. The on-demand mobile application dispatches manifest information directly to the driver, and captures status updates throughout the day to improve visibility into field operations. Detailed driver activity data is also updated in the enterprise back-end system for reporting and analysis. Mike Naatz, Senior Vice President for YRC Enterprise Services, said the change is designed to help USF enhance customer service and allow for online reporting of shipment status, reducing call center volume. "Vettro FieldMaster has made a positive impression on our customers, our drivers and our management," said Naatz. "Since the initial roll-out, Vettro and the USF regional providers have also worked closely together to implement additional enhancements." Naatz said minimizing paper-based processes and reliance on voice communications between drivers and dispatchers for each pickup and delivery can reduce inefficiencies and their related costs. "YRC Regional Transportation is setting the standard as a leader in the transportation industry, and we're excited to be a part of its growth," said Joe Rymsza, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Vettro. "Serving outstanding companies such as USF Bestway, USF Holland and USF Reddaway allows us to partner with the best in the business to maintain Vettro's standard of quality throughout our engineering, delivery, and support processes." Vettro FieldMaster can be updated, and even deleted, completely over the wireless network, ensuring minimal administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. required to maintain the mobile application. Additionally, the application remains fully accessible even outside of wireless coverage areas, and all data captured offline is automatically re-transmitted when the user moves back into coverage. Vettro FieldMaster is architected to seamlessly integrate with advanced mobile capabilities such as GPS or Bluetooth to provide location-based services See mobile positioning. , bar code scanning, printing, and point-of-sale as business needs dictate. The application can connect with a variety of existing back-end systems, including dispatch, inventory or asset management, customer service management, and billing or invoicing, to unlock the full returns on enterprise IT investments. About YRC Regional Transportation YRC Regional Transportation is comprised of USF Holland, USF Reddaway, USF Bestway, USF Glen Moore and New Penn Motor Express. Together, the YRC Regional Transportation companies deliver nationwide services in the next-day, second-day and time-sensitive markets, which are among the fastest-growing transportation segments. In 2005, all the YRC Regional Transportation companies were recognized by the readers of Logistics Management magazine with the prestigious Quest for Quality Award. For additional information, please visit www.yrcreg.com. About Vettro Vettro, headquartered in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , is the global leader in mobile on-demand customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and field service management (FSM See finite state machine. 1. (mathematics, algorithm, theory) FSM - Finite State Machine. 2. (networking) FSM - FDDI Switching Module. (3Com implements this device on its LAN switches). ) applications. Backed by premier carrier, device, and Independent Software Vendor partners, Vettro's suite of mobile CRM products are trusted to power over 200 of the world's most successful field sales and service organizations including Bell Mobility, BostonCoach, Carillion, Carey Limousines, Cigna, Clemson University, Cytyc, General Electric, Hitachi Data Systems See HDS. , Honeywell, McKesson, Merrill Lynch, and SuperShuttle. For more information, visit www.vettro.com. |
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