US BPO Provider Sutherland Global Services Increases Global Headcount to 15,000.Sutherland Global Services Opens New Philippines Delivery Center; Makes Donation to Typhoon typhoon: see hurricane. Relief Efforts at Inauguration Ceremony in Clark, Philippines ROCHESTER, N.Y. -- Sutherland Global Services, a leading multi-national Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) provider, today opened its third BPO Center in the Philippines. The newest facility located in Clark, Philippines went live with more than 1000 employees and was inaugurated today by Her Excellency Gloria Macapagal-Arroyo Gloria Macapagal-Arroyo (born April 5, 1947), also known by her initials "G.M.A.", is the 14th and current president of the Republic of the Philippines. She is the country's second female president after Corazon Aquino. , President of Philippines. As part of the inauguration ceremony Sutherland Global Services Chairman & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Dilip R. Vellodi presented Her Excellency with a contribution on behalf of Sutherland and its 15,000 employees worldwide to support the Typhoon Durian This article is about the 2006 typhoon; For the 2001 severe tropical storm see 2001 Pacific typhoon season Typhoon Durian (international designation: 0621, JTWC designation: 24W, designated Typhoon Reming by PAGASA and sometimes called relief efforts. Located near Clark Air Force Base, a former U.S. base on Luzon Island, Sutherland's newest facility in Clark Special Economic Zone under the Clark Development Corporation increases the company's employee base in the Philippines to over 2,000. Having established an initial facility in Manila in July 2005 and a subsequent expansion in March 2006, Sutherland plans to increase its employment in the Philippines to over 3,000 within the next 12 months. With headquarters in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , the company currently operates 18 global delivery centers in Canada, Mexico, Philippines, India and the United States. The expansion in the Philippines complements Sutherland's recent growth in its India operations which represents well over 50% of its employee base. Its Kochi, Kerala (India) facility alone ramped up to over 600 people within the first five months of becoming operational. Sutherland also announced the successful partnership with TESDA TESDA Technical Education and Skills Development Authority (Philippines) (Technical Education and Skills Development Authority) for delivering advanced BPO training in Quezon City Quezon City, city (1990 pop. 1,669,776), former capital of the Republic of the Philippines, central Luzon, a part of the Manila metropolitan area. A suburb of Manila, taken separately it would be the most populous city in the Philippines. and Clark. Sutherland has plans to replicate this model in other provinces such as Bulacan, Tarlac, Davao and Ilo-Ilo. Sutherland's current operations, training initiatives and planned expansion support the Medium Term Philippine Development Plan set forth by Her Excellency Gloria Macapagal-Arroyo, President of Philippines. "Sutherland's expansion to Clark, Pampanga means the addition of many high value jobs for the province. This is a real boost to this community and a vote of confidence to the talent pool available in the Philippines," commented President Arroyo. "Within the first year of its operations, Sutherland has clearly emerged as a leading BPO player in the Philippines." Added Dilip R. Vellodi, Chairman and CEO, Sutherland Global Services, "The Philippines continues to exceed our expectations as a world class BPO delivery destination, offering advantages of high value solutions at competitive costs for our global clients. Following the success in Manila, we are extremely pleased that we were able to leverage our 20-year IT Enabled Services (ITES ITES Information Technology Enabled Services ITES Information Technology Enterprise Solutions ITES Institut Technologique Européen de Sécurité ITES International Test & Engineering Services Company (Japan) ITES It Enabled Services ) legacy and move into the provinces as planned." Continued Vellodi, "With continued support from the Government of the Philippines, we are committed to continue working on expanding the reach of Sutherland's BPO Academy and providing ITES education to the talent pool across the country. Our focus is on creating a Philippines based talent pool for delivering high-end technology services to complement our India operations." Sutherland provides Process Consulting, Back-Office Processing, Account Management, Customer Care and Technology Support to a global client base, 70% of which are listed among the Fortune 500. Over the past year-and-a-half, Sutherland has been successful in adding several Fortune 1,000 clients to its Philippines operations. About Sutherland Global Services Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Customer Management and Back-office services for Global 1000 clients. Having started operations in 1986 in Rochester, New York This article is about the city of Rochester in Monroe County. For the town in Ulster County, see Rochester, Ulster County, New York. Rochester, once known as The Flour City, and more recently as The Flower City or , Sutherland now employs over 15,000 professionals offering Right-shored, blended services from its 18 delivery centers in India, Philippines, Canada, Mexico and United States. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. Company website: www.suth.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion