UK telecoms consultancy to adopt new Hosted VoIP communications solution.CAS Ltd (Communications Advisory Service Ltd), a UK consultancy specialising in voice and data networks has adopted Telstra Europe's new internet See Web 2.0 and Internet2. protocol-based Hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). solution in an attempt to drive down communications costs and improve the management and quality of telecom services for its employees in the UK, USA and South East Asia East Asia A region of Asia coextensive with the Far East. East Asian adj. & n. . Telstra offered CAS its Premium Hosted PBX service, which includes pre-configured desk phones and PC soft phones, enabling users to make calls via their office computers and laptops which, in particular, give remote workers greater communications mobility when working away from the office. All UK employees connected to the CAS Hosted PBX now make "on-net Connected to the Internet, or connected to a LAN or WAN. Contrast with off-net. " calls for free. The service also includes features such as an operator console to manage multiple calls, geographic and non-geographic numbers, a "MyPBXService" online portal to carry out user profile amendments and to manage call traffic, call waiting and a separate online billing service. Through "virtual conference room" functionality, CAS is able to conduct fully interactive online meetings with colleagues around the world. 24/7 customer and technical support also comes as standard. CAS adopted a tiered approach to implementation starting with a LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. upgrade to ensure quality of service, then it transferred its fax and broadband service See broadband and broadband service provider. to Telstra, and finally installed the pre-configured IP phones. www.telsra.co.uk |
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