UCN inContact provides on-demand contact handling.
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UCN Unión del Centro Nacional , Inc., a provider of on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front contact handling software and business telecommunication telecommunication
Communication between parties at a distance from one another. Modern telecommunication systems—capable of transmitting telephone, fax, data, radio, or television signals—can transmit large volumes of information over long distances. services delivered over the UCN national VoIP network, has announced the addition of several new features to its inContact contact management suite. The new features include call dispositions, enabling tracking of call outcomes; control over time zone settings; and call transfer options, enabling more efficient use of inContact resources while improving the customer contact experience. With dispositions, a contact center agent has the ability to quickly describe and categorize cat·e·go·rize
tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es
To put into a category or categories; classify.
cat the outcome or action of a call upon completion of that call. To use the service, the representative simply selects a word or phrase from a customizable list of dispositions that automatically pops up after a call. There is an optional comments field where detailed descriptions can be added. During periods of high call volume, the system saves the disposition Act of disposing; transferring to the care or possession of another. The parting with, alienation of, or giving up of property. The final settlement of a matter and, with reference to decisions announced by a court, a judge's ruling is commonly referred to as disposition, regardless of input screen, allowing an agent to return to enter customer dispositions during slower periods. In keeping with the company's goal of giving customers maximum control over their contact center environment, inContact users now have two options for setting the time used for date- and time-related details. Businesses can define one corporate time zone for all reports, scheduling and contact details, or they can let each agent set their own time zone. In situations where agents are in multiple time zones, it is more convenient for the agent to reference a local time instead of the time zone of headquarters. This new functionality maintains the date and time integrity for reports and contact details for headquarters no matter where agents are located.