UCA&L Changes Name to SOFTBANK Services Group.BUFFALO, N.Y.--(BUSINESS WIRE)--July 29, 1996--UCA&L, the computer industry's leading provider of outsourced sales and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , announced today that it will now be known as SOFTBANK Services Group. The name change reflects the strategic role that UCA&L plays within the SOFTBANK family of companies, and the ways in which the companies will partner to provide clients an expanded range of outsourcing services, both domestically and around the globe.The name change caps a year of tremendous growth for UCA&L, including the introduction of a comprehensive suite of Web-based electronic commerce and electronic technical support services; domestic facility expansion; the acquisition of PSC (Public Service Commission) Same as PUC. Ltd., Europe's leading independent technical support outsourcing services firm; and the launch of operations in Eastern Europe Eastern Europe The countries of eastern Europe, especially those that were allied with the USSR in the Warsaw Pact, which was established in 1955 and dissolved in 1991. . SOFTBANK, UCA&L's majority shareholder, has played an integral role in this growth. As the world leader in the distribution of software products, peripherals, and publications, SOFTBANK has assisted in the expansion of UCA&L's services, and will continue to leverage its international presence to launch these services into new markets around the world. "Across the board, SOFTBANK's reputation as an infrastructure provider is well recognized and respected," noted Ron Schreiber, UCA&L Chairman and Co-CEO. "As we now enter a new phase of expansion in both our services and our overseas operations, we want our name to carry this same strong message." Schreiber added that the close relationships forged with other SOFTBANK companies have brought important benefits to UCA&L's clients, including greater cost-efficiencies, expanded capabilities, and access to new and emerging markets. By partnering with SOFTBANK Expos and SOFTBANK Comdex See COMDEX. , for example, new pre-show and post-show lead management capabilities have been integrated into UCA&L's direct marketing services. Likewise, through affiliate offices in Tokyo, where SOFTBANK is headquartered, UCA&L has begun to provide clients with outsourcing services to the Japanese market. "More and more, our clients will find they have the technology, expertise, and infrastructure of the entire SOFTBANK group to serve and support their customers," Schreiber concluded. SOFTBANK Services Group is headquartered in Buffalo, N.Y., with additional call centers in Monterey, CA, Dublin, Ireland and London, England, and sales and distribution facilities in the U.S., Canada, and Ireland. SOFTBANK Services Group has become the leading provider of agent-based and electronic/online outsourcing services to the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. and international high-technology industry. SOFTBANK Services Group's pre-sales, sales, and support service set includes inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , lead management, technical support, end-user registration, CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). unlocking, interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), online and Internet-based services, fulfillment, and end-user database administration. CONTACT: SOFTBANK Services Group Alexandra Kahn, 617/926-8468 alexkahn@aol.com or Joanne Biltekoff, 716/871-7631 joanneb@sbservices.com |
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