Typetalk lessons in calls.Byline: BUSINESS EDITOR: BILL GLEESON Gleeson is an Irish surname. Gleeson was a translation of the Gaelic name O Glasain or O Gliasain. The name is first found in county Tipperary where they held a family seat from very ancient times.LIVERPOOL - BASED RNID RNID Royal National Institute for the Deaf (and Hard of Hearing People; UK) RNID Request Node Identification RNID Return Node Identification Typetalk - the telephone relay service for the deaf and hard of hearing - is launching a campaign to encourage those working in the Merseyside hospitality industry to learn how to take calls from people who are deaf or hard of hearing. Typetalk is planning a series of free training sessions to help increase deaf access to hotels, restaurants, cafes, pubs, clubs, and conference venues across the region. The sessions will offer training on how to handle calls from Typetalk users as well as a valuable insight into the issues facing people who are deaf, hard of hearing, deafblind and speech impaired. Sarah Hawes, marketing manager at Typetalk, said: "Typetalk is a lifeline life·line n. 1. a. An anchored line thrown as a support to someone falling or drowning. b. A line shot to a ship in distress. c. A line used to raise and lower deep-sea divers. 2. for millions of people with communication difficulties. We're aware that there is a lack of knowledge about the service within the hospitality industry and that is why we're offering these free training sessions. "Increasing awareness of services like Typetalk within the industry is vitally important. Through these training sessions, we hope to make hotels and restaurants more accessible to more people." |
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