Two SME Business Units of IDS Scheer North America Named No. 1 in Customer Satisfaction by SAP America.

Business Editors

BERWYN, Pa.--(BUSINESS WIRE)--Feb. 11, 2004

IDS Scheer SME Canada and IDS Scheer SME Southeast (SIGMA)

Receive Accolades at SAP North America Field Kick-Off Meeting

IDS Scheer North America, the leading provider of business process excellence services and tools, today announced that two of its SME business units - IDS Scheer SME Canada and IDS Scheer SME Southeast (SIGMA) -- have been recognized by SAP America, Inc., as No. 1 in customer satisfaction in 2003 for their respective countries at the 2004 SAP(R) North America Field Kick-Off Meeting held in Las Vegas. Based on the results of this annual survey, IDS Scheer SME Southeast (SIGMA) and IDS Scheer SME Canada finished in the No. 1 and No. 2 slots respectively for all of North America.

IDS Scheer SME Southeast (SIGMA), the Atlanta, Georgia-based SAP Business Partner for Small and Medium Enterprises (SMEs) in the Southeastern United States and a mySAP(TM) All-in-One Vertical Solutions Reseller (VSR) to this market, was rewarded by SAP America for its outstanding performance in 2003 for its customer satisfaction. SIGMA has now received the award for an unprecedented fourth consecutive year.

"There are many reasons why IDS Scheer SME wins this award annually. They listen to the customers and try to find solutions. Their teams look for cost-effective approaches, not just the easiest. The organization communicates a lot of general information to customers, keeping them in touch with the latest innovations," said Gary Sweetapple, (CIO), Office Furniture USA, Inc., an Alabama-based supplier of office furniture and three-year IDS Scheer SME Southeast (SIGMA) customer. "But the number one reason lies in the fact that their people are competent, talented, and honest - from senior managers down to the help desk."

IDS Scheer SME Canada, with headquarters in Toronto and an SAP Small and Midsize Business (SMB) Business Partner and Global Services Partner, was named the No. 1 Canadian SMB Business Partner for customer satisfaction and received the number two in North America behind IDS Scheer SME Southeast (SIGMA).

"No matter how large or small the organization, we believe in providing the highest levels of customer care so our customers can return to us the highest levels of customer satisfaction," said Dr. Mathias Kirchmer, CEO, IDS Scheer North America. "Not only did these SME business units of IDS Scheer win these awards but both groups exceeded the average scores compared to other SAP SMB Business Partners." According to Dr. Kirchmer, IDS Scheer SME Southeast (SIGMA) averaged a 9.1 out of 10 score which is significantly higher than the U.S. SMB reseller channel average of 7.5. IDS Scheer SME Canada scored 8.3 out of 10.

"SAP America recognizes the best practice for customer care that the IDS Scheer organization brings to the U.S. and Canadian SMB reseller channels," commented Joe Gentile, director of Small and Midsize Business Customer Care for SAP America. "Their commitment to high-quality customer care is showcased by the excellent customer satisfaction scores they achieved in 2003."

About IDS Scheer North America

IDS Scheer North America is the leading provider of corporate solutions for business process management. The company's ARIS solutions suite offers a complete portfolio for "Business Process Excellence," including the methodologies, software and solutions to address all phases of the business process lifecycle. From small/medium enterprises to Global 1000 organizations, IDS Scheer provides a wide array of services to help customers optimize, and profit from, their investments in Supply Chain Management (SCM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Enterprise Application Integration (EAI) solutions. As a SAP Global Services Partner, IDS Scheer enables customers to maximize their investments in SAP solutions and build winning businesses. As part of an organization of more than 2000 employees worldwide and over 200 in North America, IDS Scheer is built upon a foundation of business process excellence that began when the company was founded in 1984 by August-Wilhelm Scheer, widely recognized as a founding father of Business Process Management. For more information on IDS Scheer North America, visit http://www.ids-scheer.com/us.