TuVox to Deliver Speech Solutions on Microsoft Speech Server Platform; TuVox CVR Applications To Support SALT and VXML.

Business Editors/High-Tech Writers

LOS ALTOS, Calif.--(BUSINESS WIRE)--March 24, 2004

TuVox, the pioneer in Conversational Voice Response (CVR(TM)) applications for call centers announced today that it will enhance the TuVox CVR System to run on the Microsoft Speech Server, which is based on the open industry standard Speech Application Language Tags (SALT). The combined capabilities of Microsoft and TuVox will pay off for companies by reducing the cost and complexity of implementing automated speech solutions.

TuVox CVR is a complete solution for mission critical speech applications, combining the power and scalability of web-based architecture. TuVox CVR consists of an application server suite, a tools suite, and pre-built speech application capabilities that dramatically reduce the effort to build, manage, test, and tune speech applications. CVR provides many new kinds of built-in functionality to create a rich and compelling caller experience. The CVR approach has great benefit for applications that have many dialogue variations, complex dialogue requirements, or applications that need to change frequently. CVR supports speech applications on both the VXML and SALT standard, allowing enterprise customers to choose a platform based on performance, cost, and vendor preference.

"Our commitment to industry standard speech platforms allows us to offer our customers a broad array of options for deploying mission critical speech applications," said Larry Miller, CEO and President of TuVox. "The shared focus of TuVox and Microsoft will result in the delivery of superior speech applications for callers and lower total cost of ownership for companies."

The Microsoft Speech Server, the newest of the Windows Server System family of products, is intended to be the most integrated, flexible and cost-effective speech platform available. It is designed to deliver low total cost of ownership for large companies, as well as for midsize companies that previously could not afford a speech solution.

About TuVox

The TuVox mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers customers and live agents. TuVox Conversational Voice Response (CVR) is a ground-breaking speech application platform that incorporates voice interface features, and provides a rich toolset to develop, maintain, and tune enterprise-class applications.

TuVox CVR applications perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo, MCI and Definity Health.

For a demonstration or more information, visit: http://www.tuvox.com/

TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.