TuVox is Awarded Customer Inter@ction Solutions(R) Magazine's 2006 Product of the Year.TuVox On Demand 6.0 Honored for Outstanding Innovation CUPERTINO, Calif. -- TuVox, a leading provider of on demand speech applications, announced today that TuVox On Demand 6.0 has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ([R])) Customer Inter@ction Solutions([R]) magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call centers and teleservices since 1982. TuVox On Demand 6.0 provides conversational voice self-service applications to companies in a software-as-a-service model, where there is no need to install or upgrade software, and no up-front IT infrastructure investment is required. Customers pay only for automated calls and can access and change the caller experience through a web portal See portal. . TuVox speech applications automate virtually any type of call, including natural language call routing, self-service transactions and knowledge base product support. TuVox On Demand is delivered in either a hosted or on-premise model with managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality . "Companies today have a broad range of expectations regarding managing and updating their speech applications. With TuVox On Demand 6.0, companies who prefer to outsource the management of speech applications can use a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. to change key aspects of the caller experience. Companies who prefer to manage their applications with internal resources can use their browser to access the TuVox Life Cycle Management Suite to update, extend and tune the applications directly," said Steve Pollock, Executive Vice President of Products, TuVox. "We are very pleased to receive this accolade from Customer Inter@ction Solutions, which is a testament to TuVox's continued dedication to making world class voice self-service easier to adopt by more companies." "Customer Inter@ction Solutions is proud to bestow TuVox with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "TuVox has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future." The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About TuVox TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on-premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as ABN-AMRO, AvMed, British Airways British Airways in full British Airways PLC International passenger airline based in London. In 1936 British Airways Ltd. was founded through the merger of three smaller airlines. , Canon, Charter Communications Charter Communications NASDAQ: CHTR is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states. It is the third-largest publicly traded cable operator in the U.S. , Gateway, Netflix, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , Time Customer Service, Telecom New Zealand Telecom New Zealand (NZX: TEL ASX: TEL NYSE: NZT) is a Wellington, New Zealand-based telephone company and, through its subdivision Xtra, an internet service provider. It has been run as a publicly-traded private company since 1990. and TiVo. To find out more about TuVox, please visit www.tuvox.com. About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet (http://www.tmcnet.com), TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com(1), TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. ((1) alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) |
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