TuVox enhances its automated call center solution.TuVox TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients. History TuVox was founded in 2001 by Steven S. , a provider of conversational speech technology call centers, has announced the availability of TuVox CVR CVR See contingent value right (CVR). 4.0, a new product designed to dramatically improve the way speech applications are developed, deployed and maintained. TuVox CVR 4.0 builds on previous TuVox offerings by expanding the types of calls that can be automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. , allowing call centers to automate To turn a set of manual steps into an operation that goes by itself. See automation. calls of any type or complexity, including knowledge calls, routing calls and now sophisticated transactional calls. Additionally, TuVox CVR 4.0 has been designed to enhance the built-in Perfect Agent feature, to create an automated experience that is more efficient for callers and to be overall easier to use. Incorporating a new suite of SmartGen tools, TuVox CVR 4.0 enables IT organizations to create, maintain and enhance their own speech applications, reducing dependency dependency In international relations, a weak state dominated by or under the jurisdiction of a more powerful state but not formally annexed by it. Examples include American Samoa (U.S.) and Greenland (Denmark). on expensive consultants. Benefits cited include: more automation via the new DataBrowser feature; more conversational capabilities via the new Predictive Recognition feature; and more controllability due to the enhanced suite of SmartGen tools. [ILLUSTRATION OMITTED] www.tuvox.com |
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