TuVox announces TuVox release 3.0 CVR.TuVox, a provider of Conversational Voice Response (CVR CVR See contingent value right (CVR). ) applications for call centers, has announced a new product release: TuVox CVR 3.0. The company states that with release 3.0, it plans to continue to redefine Verb 1. redefine - give a new or different definition to; "She redefined his duties" define, delimit, delimitate, delineate, specify - determine the essential quality of 2. how speech applications are developed, deployed and supported. TuVox CVR 3.0 enables deployment of scalable applications that contain thousands of speech dialogs, automates application development and testing, integrates speech applications with contact center agents and adds support for multiple automated speech recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) engines and IVR/VXML platforms. TuVox CVR 3.0 conversational speech applications were designed to help achieve higher rates of automation than existing ASR and IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. platforms, leverage enterprise investments in Web self-service and provide a satisfying and compelling caller experience. ILLUSTRATION OMITTED www.tuvox.com |
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