TuVox and Verascape Establish Strategic Alliance; Partnership Leverages Best of Breed Speech Application And VXML Platform Technologies to Deliver Packaged Solutions.Business Editors/High-Tech Writers LOS ALTOS Los Altos (lôs ăl`tōs, lŏs), residential city (1990 pop. 26,303), Santa Clara co., W Calif.; inc. 1952. There is diversified light manufacturing. , Calif.--(BUSINESS WIRE)--March 25, 2004 TuVox, the pioneer in Conversational Voice Response (CVR CVR See contingent value right (CVR). (TM)) applications for call centers, and Verascape, manufacturer of the high performance, high scale VeraServ(TM) voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. platform, announced today a strategic alliance through which the two companies will pursue specific vertical markets with turnkey See turnkey system. , packaged applications that allow customers to immediately benefit from the power of Conversational Speech applications in an easy to acquire and consume transaction based model. The applications will offer customers a compelling caller Caller may refer to one of the following:
"Our partnership with TuVox will lead to speech solutions that are dramatically easier to purchase, implement and integrate by leveraging TuVox' powerful CVR speech application software, as well as their extensive expertise in voice application construction," said Tom Prosia, Verascape's vice president of marketing and sales. "We're very excited for the benefits TuVox' software offers to our customers." The partnership brings together two best of breed solutions. TuVox CVR consists of an application server suite, a tools suite, and pre-built speech application capabilities that substantially reduce the effort to build, manage, test, and tune speech applications. VeraServ is the only standards-based, fully integrated, and massively scalable voice platform on the market today. "Enterprises want the flexibility to implement their own style of conversing with their customers and use speech automation to support their own, specific business processes. At the same time they want affordable, low risk implementations that leverage their provider's application experience and technological expertise," said John Kirst, TuVox' vice president of business development. "Verascape's leading edge voice processing technology and experience with particular vertical markets combined with the ability of TuVox to provide affordable conversational speech solutions represents a very attractive proposition for our target markets." About Verascape Verascape is the leading manufacturer of high capacity VoiceXML voice processing platforms. VeraServ is the only standards-based, fully integrated, and massively scalable voice platform on the market today. Verascape now offers customers five ways to benefit from VeraServ. VeraServ Enterprise(TM): Verascape's turnkey premise-based solution configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: specifically to customer's voice processing requirements. VeraServ Hosted(TM): Verascape's hosted services offering that leverages VeraServ's superior scale and performance. VeraServ Fusion(TM): Verascape's unique offering of premise-based voice processing, augmented by on-demand hosted processing for roll-over processing. VeraServ Managed(TM): Verascape's managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality offering which allows customers to benefit from the economics of platform ownership without the in-house operational costs. VeraServ Vertical(TM): Verascape's turnkey, transaction based total solutions model. About TuVox The TuVox mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers customers and live agents. TuVox Conversational Voice Response (CVR) is a ground-breaking speech application platform that incorporates voice interface features, and provides a rich toolset to develop, maintain, and tune enterprise-class applications. TuVox CVR applications perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring hand·spring n. A gymnastic feat in which the body is flipped completely forward or backward from an upright position, landing first on the hands and then on the feet. , TiVo, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. and Definity Health. For a demonstration or more information, visit: http://www.tuvox.com/ TuVox, CVR, SAAVI SAAVI South African AIDS Vaccine Initiative and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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