TuVox Unveils New VoIP Speech Application Hosting Solution.New Hosted Speech Application Leverages Genesys IP-Enabled Voice Platform to Provide Customers With Increased Flexibility and Measurable Return on Investment CUPERTINO, Calif. -- TuVox, a leading provider of on demand speech applications, has announced the availability of hosted TuVox On Demand applications with VoIP access. By utilizing TuVox conversational speech applications, like TuVox Perfect Router, TuVox Knowledge Voice and the suite of TuVox self-service voice applications, combined with the Genesys Voice Platform (GVP GVP Genesys Voice Platform GVP General Voters Party (Fiji) GVP Gasoline Vapor Pressure GVP Global Vision for Peace GVP Global Visualization Process ) from Genesys Telecommunications Labs, organizations can provide more efficient speech-based routing and a consistent caller experience. The combined solution is delivered as a hosted application leveraging IP, offering intelligent skills-based routing and voice features to the contact center. "Integrating the Genesys IP voice platform into our On Demand solution is a significant enhancement of our hosting infrastructure. It enables higher service reliability while helping customers lower transport costs," said Steve Pollock, executive vice president, TuVox. "By supporting easier methods to attach data to phone calls, through the IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. functionality, we're able to transform the caller experience while keeping the solution very affordable for customers." "TuVox has found success in delivering hosted solutions to lots of customers. It only makes sense to provide mature IP functionality that offers numerous business benefits that can positively impact contact center performance," said Karl Holzthum, senior vice president, worldwide channels and alliances at Genesys. TuVox's speech application, combined with skills-based routing and data transfer from Genesys, provides agents with detailed customer interaction information when calls are transferred to an agent. This leads to improved efficiency of customer service agents. Other features of the TuVox On Demand VoIP based hosting service include: * Support for both VoIP and TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. (traditional) telephony, including a variety of VoIP protocols. * Choice of multiple telecom carriers. * Nuance nu·ance n. 1. A subtle or slight degree of difference, as in meaning, feeling, or tone; a gradation. 2. Expression or appreciation of subtle shades of meaning, feeling, or tone: speech recognition. * High reliability, exceeding 99.99% uptime. * Standard service level agreement. * Direct support for attached data through VoIP. * Availability of the full range of TuVox On Demand applications including TuVox Perfect Router, TuVox Knowledge Voice, and over 50 transactional modules. * Integration to premise-based Genesys and other CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. vendors. TuVox markets, sells, implements and supports Genesys contact center software as a Genesys Interacts Partner. TuVox On Demand VoIP based hosting is available now. For pricing, please contact TuVox at http://www.tuvox.com. About TuVox TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on-premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as 1-800-Flowers.com, ABN-AMRO, American Airlines American Airlines Major U.S. airline. American was created through a merger of several smaller U.S. airlines and incorporated in 1934. It continued to buy the routes of other airlines, becoming an international carrier in the 1970s; its routes include South America, the , Apple, British Airways British Airways in full British Airways PLC International passenger airline based in London. In 1936 British Airways Ltd. was founded through the merger of three smaller airlines. , Canon, Charter Communications Charter Communications NASDAQ: CHTR is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states. It is the third-largest publicly traded cable operator in the U.S. , Gateway, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , Telecom New Zealand Telecom New Zealand (NZX: TEL ASX: TEL NYSE: NZT) is a Wellington, New Zealand-based telephone company and, through its subdivision Xtra, an internet service provider. It has been run as a publicly-traded private company since 1990. , Time Customer Service, and Wachovia. To find out more about TuVox, please visit www.tuvox.com. About Genesys Telecommunications Laboratories, Inc. Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com. About Alcatel-Lucent Alcatel-Lucent (Euronext Paris Euronext Paris is France's securities market, formerly known as the Paris Bourse, which merged with the Amsterdam and Brussels exchanges in September 2000 to form Euronext NV, which is the second largest exchange in Europe behind the London Stock Exchange. and NYSE NYSE See: New York Stock Exchange :ALU (Arithmetic Logic Unit) The high-speed CPU circuit that does calculating and comparing. Numbers are transferred from memory into the ALU for calculation, and the results are sent back into memory. Alphanumeric data are sent from memory into the ALU for comparing. ) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com. |
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