Troy Capital acquires Telecorp Products Inc.TORONTO--(BUSINESS WIRE)--Feb. 25, 1997-- Purchase Allows Canadian Canadian (kənā`dēən), river, 906 mi (1,458 km) long, rising in NE New Mexico. and flowing E across N Texas and central Oklahoma into the Arkansas River in E Oklahoma. Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Holding Company to Expand Breadth of its Telecommunications Solutions to the International Marketplace Troy Capital Corporation today announced that it has acquired all the remaining shares of Telecorp Products, Inc. The move strengthens Troy Capital's position in the burgeoning call centre marketplace, and affirms the Company's commitment to providing its customers with a broad range of telecommunications solutions. Michigan-based Telecorp Products, Inc. is an industry leader in the development of software designed for call centre management reporting systems. Telecorp's ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. Management Reporting Software The following is a list of notable reporting software. Commercial software
(programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). , and compiles important graphical information on individual agent or group performance over selected periods of time. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Frost & Sullivan, a Mountain View, Ca-based research firm, the American call centre market is expected to grow to $4 billion (US) in 1997, and by 2001 will reach $10 billion (US). "The acquisition represents an important phase in Troy Capital's plans to provide the growing international market with a comprehensive array of telecommunications call centre solutions," said Scott MacCannell, president of Troy Capital. "Further, it highlights our decision to become a truly international organization that provides solutions to a truly international marketplace." "Our people are very excited about Troy Capital's investment in Telecorp Products, Inc.," said Kirk Goodell, vice president and founder of Telecorp Products, Inc. "We have had a successful history with the Troy Capital principals through their subsidiary, Xentrax Information Systems Inc., which is our Canadian distributor. This new and expanded relationship with Troy is viewed very positively." Telecorp Products, Inc. sells its call centre management software systems via direct sales and distribution throughout the U.S., Canada, Europe, Scandinavia, Australia and Asia. Troy Capital Corporation is a telecommunications holding company that invests, manages and operates telecommunications companies See telecom company. in the rapidly expanding call centre. CONTACT: Troy Capital Corp. Scott MacCannell, 905/940-8986 BenchMark Communications Inc. Chris Wright Chris Wright may refer to:
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