Trendium Delivers Service Assurance Solution To UK Ministry of Defence NGOSS Demonstrator.Business Editors/High-Tech Writers SUNRISE, Fla.--(BUSINESS WIRE)--May 19, 2003 Trendium's ServicePATH(TM) Provides Real-Time and Pro-Active End-to-End Service Monitoring and Customer SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. Management Within a Multi Service Provider Environment Trendium, Inc., the award-winning provider of service intelligence and performance management software announced today that it has been awarded a contract by QinetiQ, a technology solutions provider based in Farnborough, England and successfully delivered the pro-active service assurance and SLA management solution components for the NGOSS NGOSS New Generation Operations Systems and Software NGOSS New Generation Operations Support Systems NGOSS Next Generation Operational Support System Demonstrator dem·on·stra·tor n. 1. One that demonstrates, such as a participant in a public display of opinion. 2. An article or product used in a demonstration. demonstrator Noun 1. successfully presented to the UK Ministry of Defence (MOD). The objective of the project was to demonstrate how an NGOSS (New Generation Operations Support and Software) architecture, coupled with standard business processes and NGOSS-conformant software products, can bring together MOD Service Providers, Software Vendors, and OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. integrators to create a flexible, cost-effective, end-to-end service management infrastructure in a vastly reduced timescale timescale Noun the period of time within which events occur or are due to occur timescale n → délais mpl timescale time (Brit) n . Other partners in the project include BTexact, Fujitsu services and Valaran Corporation. Trendium's NGOSS-conformant ServicePATH product was selected to provide the service monitoring and assurance components of the overall Demonstrator solution. The demonstrated scenarios delivered an end-to-end service view across heterogeneous networks (networking) heterogeneous network - A network running multiple network layer protocols such as DECnet, IP, IPX, XNS. , systems and technologies while managing a multi-service Provider service assurance process. This process is a major step forward in the acceptance and implementation of the TeleManagement Forum's (TMF TMF The Motley Fool TMF The Music Factory (TV) TMF Telemanagement Forum TMF Texas Medical Foundation TMF Terminated Merchant File (credit card systems) TMF Trial Master File TMF Thermo-Mechanical Fatigue ) NGOSS initiative. QinetiQ's Martin Huddleston team leader explained, "NGOSS solutions will substantially reduce the cost of integration, allowing new services to be deployed and assured much more cost-effectively and in far shorter timescales. The solutions enable OSS integration to evolve from point-to-point management to a shared data environment Automation services that support the implementation and maintenance of data resources that are used by two or more combat support applications. Services provided include: identification of common data, physical data modeling, database segmentation, development of data access and based upon a distributed and open architecture for real time end-to-end service management. "An overarching o·ver·arch·ing adj. 1. Forming an arch overhead or above: overarching branches. 2. Extending over or throughout: "I am not sure whether the missing ingredient . . . priority for Defence is to increase the emphasis on the integration of capabilities to allow the rapid and controlled delivery of precise military effect - a concept underpinned by Network Enabled Capability (NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. )," said Simon Baker from MOD EC-CCII-GII3. "NEC has core themes of a `Resilient Information Infrastructure' and `Fully Networked Support.' The Resilient Information Infrastructure is required to provide a secure and assured environment to meet MOD's dynamic requirements and in particular the demanding requirement of the `Agile Mission Groups.' Service Assurance and there-in Service Intelligence will be an essential feature of this infrastructure where Trendium ServicePATH in an NGOSS environment for information fusion is a key potential enabler." In the overall service management solution demonstrated to the MOD, Trendium's ServicePATH product collected and analyzed multi-sourced, real-time system and network data on traffic and performance, transforming it into service-level information and its constituent key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs), Trendium ServicePATH provided the full visibility and control and customer Service Level Management within this multi service provider environment. By applying advanced policy-based management See policy management. controls to continuously monitor the key service components and KPIs and customer SLAs, ServicePATH triggered, real-time and pro-active actions aimed at minimizing and even preventing degradation of service to customers. "We are delighted to be part of this extremely important project to highlight the extensive commercial and technical benefits of an NGOSS architecture and implementation," said Claude Hary, senior vice president and general manager for Trendium EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. and Asia Pac. "Trendium's ServicePATH product has been designed to be NGOSS-compliant from the ground up, embodying the role-based service and operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. principles of the TeleManagement Forum's eTOM. In the Application demonstrator we were able to successfully demonstrate to the MOD how ServicePATH can be rapidly integrated within a heterogeneous networking and OSS environment and deliver the vital real-time service-level information and recommended actions to insure operations agility and customer satisfaction." About Trendium Winner of the "Best New OSS Product - 2002" and "InfoVision 2001" awards, Trendium, Inc. is a software company that provides service intelligence solutions and performance management software for global communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. and enterprises. Trendium's ServicePATH(TM) software enables service providers to optimize service performance, manage services and SLAs and assure service quality in real time over virtually any infrastructure -- networks, operations systems, applications and business processes. With service intelligence, service providers can create new revenue streams, identify unused service capacity and rapidly prototype and deliver high-margin assured-quality services. Trendium's PerforMAX(TM) software enables enterprises and service providers to monitor, manage and accurately report on infrastructure performance in real-time. For more information, visit http://www.trendium.com About QinetiQ QinetiQ (pronounced ki' ne tik as in 'kinetic energy') is one of Europe's largest science and technology solutions providers that employs many leading scientists and internationally acclaimed experts. Operating in markets as diverse as marine, energy, telecommunications, automotive, rail, electronics, defence, space, health, oil & gas, aerospace and information technology, QinetiQ offers a unique range of services, consultancy advice and test facilities. These include indoor and outdoor ranges, wind tunnels, marine testing facilities, automotive test tracks and climatic testing laboratories. For more information on QinetiQ visit http://www.QinetiQ.com or call +44 (0) 8700 100942. ServicePATH and PerforMAX are trademarks of Trendium, Inc. All other trademarks and registered trademarks in this document are the properties of their respective owners. |
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