Trend Micro Introduces Industry-first Virus Response Service Level Agreement.Business Editors/Technology Writers CUPERTINO, Calif.--(BUSINESS WIRE)--Oct. 7, 2002 Company demonstrates dedication to service excellence and customer satisfaction with two-hour, penalty-backed virus support service guarantee in selected Premium Support Programs Trend Micro (Nasdaq:TMIC TMIC Trend Micro Inc. (stock symbol) TMIC Top Mount Intercooler (automotive turbo systems) TMIC Traffic Management and Information Centre TMIC Training Management Information Center )(TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :4704), a leader in network antivirus Refers to detecting and blocking computer viruses. See antivirus program, behavior blocking, virus and virus hoaxes. and Internet content security software and services for business enterprises, today announced the availability of a Virus Response Service Level Agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ). With the introduction of the SLA, Trend Micro becomes the first antivirus and content security vendor to offer a penalty-backed, detection guarantee for customer-submitted virus cases. Available to customers who renew or purchase a new subscription to Trend Micro's Gold-level or higher Premium Support Program, the Virus Response SLA ensures that customers who submit virus cases to Trend Micro's response teams will receive: -- An immediate verification of whether or not the case is a virus by TrendLabs(TM), Trend Micro's global antivirus research and support network. -- A fully tested and qualified pattern file delivered within 2 hours of virus case submission and guaranteed to detect the virus. -- A financial penalty structure, payable by Trend Micro, in the event the 2-hour time commitment is not achieved. The Virus Response SLA applies to an unlimited number of virus case submissions. "We are impressed with the level of commitment and attention that Trend Micro is giving to its outbreak response services," says Bali Manji, Vice President of Sales at CDG (CDMA Development Group, Costa Mesa, CA, www.cdg.org) A membership organization founded in 1995 that promotes CDMA wireless systems worldwide. It is involved with developing new features and services and promoting standards that provide global compatibility and interoperability. , Inc., a nationwide technology solution provider, "particularly its willingness to back its service performance in writing. With this Virus Response SLA, Trend Micro is staying focused on the fundamentals of this business, despite all of the current hype from other vendors proposing complex, new security solutions in the face of new attacks. This SLA addresses the most important fundamental - getting quality protection in place as fast as possible. Trend Micro is the only vendor I know of that is delivering that level of commitment with its antivirus service." Trend Micro's Virus Response SLA is one of a series of new service initiatives that supports the company's Enterprise Protection Strategy. Recently introduced, Trend Micro Enterprise Protection Strategy combines services, products, and centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. management tools to deliver Trend Micro's antivirus expertise to customers during each stage of a virus outbreak, from antivirus defense policies through post-attack system clean up and assessment. "As the impact of virus and malicious code attacks continues to increase, we recognize that, at the end of the day, the primary concern of our customers is that protection is in place quickly, regardless of the mode of attack or location in the network," states David Rowe David Rowe is the name of several people:
Trend Micro's Premium Support programs are available in most regions of the world. The Virus Response SLA is available with selected Premium Support Programs in the Americas, Asia, and Japan. Similar services will be available in Europe. About TrendLabs The TrendLabs 24x7 global antivirus research and support network forms the backbone of the Trend Micro service infrastructure. Consisting of a team of more than 250 antivirus engineers, TrendLabs operates around the clock at sites spanning the globe to keep customers informed and protected against the latest security threats. The TrendLabs network includes service centers in Tokyo, Paris, California, Taipei, Munich and an ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9002-certified headquarters in Metro Manila For the capital city of the Philippines, see . Metropolitan Manila (Filipino: Kalakhang Maynila) or the National Capital Region (NCR) (Filipino: Pambansang Punong Rehiyon . About CDG Inc. CDG is a leading provider of products and services for IT security, vulnerability assessment A Department of Defense, command, or unit-level evaluation (assessment) to determine the vulnerability of a terrorist attack against an installation, unit, exercise, port, ship, residence, facility, or other site. , risk management, and enterprise network management. CDG employs fully trained and experienced professionals and utilizes a global network of affiliates to provide a full-range of consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . About Trend Micro, Inc. Trend Micro, Inc. is a leader in network antivirus and Internet content security software and services for business enterprises. The Tokyo-based corporation has business units worldwide. Trend Micro products are sold through corporate and value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. . For additional information and evaluation copies of all Trend Micro products, visit our website, http://www.trendmicro.com Trend Micro, the t-ball logo, and TrendLabs are trademarks or registered trademarks of Trend Micro Incorporated. |
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