Travelers Property Casualty Ready to Assist Policyholders Affected by Floyd; Company's Catastrophe Response Team Mobilizing.

CHARLOTTE, N.C.--(BUSINESS WIRE)--Sept. 15, 1999--

Travelers Property Casualty has mobilized its Catastrophe Response Team to assist policyholders that may be affected by Floyd.

The company is now using Charlotte, N.C., as a staging area. It has a 60-member initial response team assembled in that city and is bringing its four Catastrophe Response Vehicles there. The response vehicles are first-in-the-industry, high-tech, mobile insurance claim offices.

Ray Stone, who heads Catastrophe Response for Travelers, said the claims personnel and Catastrophe Response Vehicles will move out to assist policyholders in affected areas once the brunt of the storm has passed. He said Travelers also has additional claims professionals around the nation on call and ready to join this response effort.

"Our overall goal is to have all of the people and resources available to respond immediately to a disaster," said Stone. Our highest priority to be there for our customers when they need us the most."

Customers with policies from Travelers Property Casualty will be able to file claims by calling special telephone numbers established by Travelers. The numbers are:

-- 1-800-CLAIM-33 for policyholders with homeowners or auto claims -- 1-800-238-6225 for policyholders with business claims

Background on Catastrophe Response Vehicles

Based on lessons learned from Hurricane Andrew, which devastated parts of Florida in 1992, the 34-foot vehicles are designed to be self-contained. They each have their own generators so they are able to operate in places without electricity. They are also being equipped with onboard databases with all of the policyholder information necessary to process claims. A special 12 1/2-foot-long, 36-inch-deep room that slides out from the side of each vehicle provides additional floor space when the mobile offices are in action. The vehicles are equipped to issue checks to policyholders on the spot. Portable offices can later supplement the immediate support provided by the Catastrophe Response Vehicles if needed.

Severe weather tips

Stone recommends that the following measures be taken after a storm occurs:

-- Make sure all family members are safe. Listen to the radio for public service announcements. If evacuated, do not return to your home until authorized to do so. If at home, wait for the "all clear" announcement before venturing outside.

-- Don't touch downed power lines; assume they are live no matter how long they have been down.

-- Check for gas leaks. If you smell gas, leave immediately and call the utility company from a neighbor's house.

-- Don't try to move large trees or branches that have fallen on your home. You could hurt yourself and possibly increase the damage to your home.

-- Cover broken windows or holes in walls or roofs to prevent further damage.

Travelers Property Casualty Corp., with headquarters in Hartford, Conn., is a leading provider of a broad range of insurance products for commercial markets, including workers' compensation, integrated disability, property, liability, specialty lines, surety bonds, inland/ocean marine, and boiler and machinery. The company is also a leading provider of homeowners and auto insurance for consumers. Travelers Property Casualty is a member of Citigroup (NYSE:C), the most global financial services company.

For more information on Travelers Property Casualty and its products, please visit the company's Web site at http://www.travelers.com. For Media Relations at Travelers Property Casualty, please contact Kris Hammond at [phone] or Dennis Schain, [phone].