TraveLeaders Selects Siebel CRM OnDemand Over Salesforce.com; Web-based Travel Services Company Chooses Technology Leading Hosted CRM Vendor to Improve Overall Sales Effectiveness.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. -- Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the leading provider of customer-facing solutions, today announced that TraveLeaders, a fully integrated travel services distribution company, chose Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. OnDemand over Salesforce.com for its hosted CRM solution. Siebel CRM OnDemand will allow TraveLeaders to monitor account buying trends and improve sales effectiveness. Operating on a leading-edge Web platform, TraveLeaders provides its clients with comprehensive business and leisure travel services, including corporate travel management, meetings and incentive planning, and leisure sales. TraveLeaders' integrated multi-channel distribution model offers their clients "brick and mortar See bricks and mortar. " agencies and on-site corporate travel departments the latest advancements in e-commerce, and Internet technologies. "We were using a mix of methodology of ACT, Salesforce automation tools, contact management and Excel spreadsheets. We needed a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. , focused approach to communication management and sales tracking," said Mary Ann Willingham, Vice President of National Sales at TraveLeaders. "We required a CRM solution that would allow us to create a homogeneous system homogeneous system n. A chemical system the parts of which cannot be mechanically separated and which has uniform physical properties throughout its mass or volume. . With Siebel CRM OnDemand, we can now track account buying behavior and trends, capture email communication, and improve overall sales effectiveness through centralized leads and activities. This tracking system also allows us to more fully target our prospective clients' needs and tailor our product offerings to meet those needs." The impact on sales productivity and account management was almost immediate. TraveLeaders can now track leads as they advance to opportunities. Key stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. throughout the company, including their Board of Directors, can now review sales activity reports. These customized reports allow TraveLeaders to access critical information and track leads and opportunities in a timely manner. Account managers can now view customer reports regarding topics discussed during the sales cycle. They can also access a database of customers using each product; which customers are willing to serve as references for specific products, and which accounts have influenced others. For TraveLeaders' executives, the reports track product utilization, pricing, revenue and sales transactions on a monthly basis via batch import from their back office system. Siebel CRM OnDemand's easy navigation and overall usability has expanded visibility for the corporate sales team, operations executives, account managers and the reservations team. TraveLeaders executives now have timely access to critical information and can determine next steps for each sales opportunity. Finally, TraveLeaders has improved its sales performance through better account management, sales forecasting Sales forecast A key input to a firm's financial planning process. External sales forecasts are based on historical experience, statistical analysis, and consideration of various macroeconomic factors. and sales rep accountability. About Siebel CRM OnDemand Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser See Web browser. at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable de·mon·stra·ble adj. 1. Capable of being demonstrated or proved: demonstrable truths. 2. Obvious or apparent: demonstrable lies. business results and long-term competitive advantage. Siebel's multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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