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Transamerica Honored as a Top Retirement Plan Provider in Annual PLANSPONSOR[R] Defined Contribution Survey.

Transamerica receives 43 out of 46 "Best in Class" cups covering each participant and sponsor service category, and receives the highest client recommendation rate at 98.4 percent

LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850.  -- Transamerica Retirement Services was again honored by retirement plan sponsors for its ongoing commitment to excellent customer service, according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

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 the results from the 2009 Defined Contribution (DC) Survey conducted by PLANSPONSOR([R]) Magazine. Transamerica has consistently performed well in the survey, averaging over 40 cups for the last three years.

Transamerica received 43 "Best in Class" cups for sponsor and participant services in PLANSPONSOR([R]) magazine's annual 2009 DC Survey of retirement plans. The 43 Best in Class designations--23 in the micro (<$5 million) and 20 in the small ($5 million to $50 million) markets--rank Transamerica among the top cup recipients of the 46 providers evaluated in the small- and micro-plan markets. The new DC survey also ranks Transamerica's overall service scores in the top quartile Quartile

A statistical term describing a division of observations into four defined intervals based upon the values of the data and how they compare to the entire set of observations.

Notes:
Each quartile contains 25% of the total observations.
 for both participant and sponsor services in both of the market segments that the company serves.

Ninety-eight percent of Transamerica's plan sponsor clients who responded indicated that they would recommend the firm to a colleague - the highest recommendation rate in the survey. Anonymous responses from clients include:

"The services provided by our representative and all of the Transamerica staff are of superior quality. I would recommend Transamerica to any company interested in quality service."

"Transamerica makes my job as administrator very easy. Their materials are clear and concise and the Web site is often updated to assist both me and my employees."

"Quick response time, a great online service and call center, along with good participant education opportunities help make Transamerica a great service provider."

"We have received basically flawless and timely execution of transactions, and a wide range of services available to the participants, including willingness to provide on-site trainings and enrollment events."

"Despite the tough economic environment, Transamerica continues to introduce leading solutions for our clients that are often only made available to larger plans by most providers," said Stig STIG Steam-Injected Gas Turbine
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 Nybo, president of Transamerica Retirement Services. "Our determined client management team works hard to ensure that our clients are extremely satisfied with the services offered by Transamerica. Our solutions are designed to help our sponsors improve the way they do business. The results of the annual PLANSPONSOR survey again validate To prove something to be sound or logical. Also to certify conformance to a standard. Contrast with "verify," which means to prove something to be correct.

For example, data entry validity checking determines whether the data make sense (numbers fall within a range, numeric data
 these efforts."

BEST IN CLASS CUPS

Transamerica received 43 "Best in Class" cups, covering all 23 categories:

Participant Services

* Communications materials (micro- and small-plan markets)

* Education program (micro- and small-plan markets)

* Statement clarity (micro- and small-plan markets)

* Enrollment assistance (micro- and small-plan markets)

* Asset allocation Asset Allocation

The process of dividing a portfolio among major asset categories such as bonds, stocks or cash. The purpose of asset allocation is to reduce risk by diversifying the portfolio.
 focus (micro- and small-plan markets)

* Statement accuracy (micro- and small-plan markets)

* Reporting timeliness (micro- and small-plan markets)

* Turnaround time-loans (micro- and small-plan markets)

* Participant Internet Internet

Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the
 services (micro- and small-plan markets)

* Call center (micro- and small-plan markets)

* Range of investments (micro- and small-plan markets)

* Retiree services (micro-plan market)

* Participant service fees (micro-plan market)

Sponsor Services

* Sponsor Internet services (micro- and small-plan markets)

* Form 5500 accuracy (micro- and small-plan markets)

* Reporting (micro- and small-plan markets)

* Compliance (micro- and small-plan markets)

* Fee fairness (micro-plan market)

* Fee disclosure (micro-plan market)

* Account representative knowledge (micro- and small-plan markets)

* Responsiveness (micro- and small-plan market)

* Regulation updates (micro- and small-plan markets)

* Staff consistency (micro- and small-plan markets)

About the November 2009 PLANSPONSOR[R] Magazine Survey

The results of the Defined Contribution (DC) Survey were announced in the November issue of PLANSPONSOR([R]) Magazine. The survey polled 5,635 clients of 48 defined contribution plan Defined contribution plan

A pension plan whose sponsor is responsible only for making specified contributions into the plan on behalf of qualifying participants. Related: Defined benefit plan
 providers. "Best in Class" cups are awarded to plan providers that score in the top quartile of a specific category. Transamerica was awarded 23 cups in all 23 categories surveyed in the micro-plan market, and 20 cups in 20 categories in the small-plan market.

About Transamerica Retirement Services

Transamerica Retirement Services ("Transamerica"), a marketing unit of Transamerica Financial Life Insurance Company, 4 Manhattanville Road, Purchase, New York Purchase, New York is a hamlet of the town of Harrison, in Westchester County. Its Zip code is 10577.

Purchase is home to Purchase College, which is part of the State University of New York system, Manhattanville College, a private liberal arts college, and the headquarters
 10577, and other of its affiliates, designs customized retirement plan solutions to meet the unique needs of small- to mid-sized businesses. Transamerica Retirement has more than 15,0001 retirement plans totaling more than $13.21 billion in assets. For more information about Transamerica, please refer to www.TA-Retirement.com.

1 As of December 31, 2008.
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Publication:Business Wire
Geographic Code:1U9CA
Date:Nov 24, 2009
Words:703
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