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1-27 out of 27 article(s)

Title	Author	Type	Date	Words
OpenSpan and Call Center School to Host Webinar on Reducing Training Time While Improving Efficiency.			Dec 15, 2009	350
Purple Heart Services and Concenex Team up to Provide Training to Combat Wounded and Disabled Veterans Returning from Iraq and Afghanistan.			Oct 26, 2009	318
Call Center training.			Oct 1, 2009	109
Zenith Administrators Customer Satisfaction Survey Shows Value of Call Center Training.			Sep 22, 2009	413
Xtend agents attend call center college.			Jul 22, 2009	106
Changing work organisation and skill requirements.	Martin, Bill; Healy, Josh		Jun 1, 2009	17204
Leasing's wake-up call: with communities missing the industry standard for leasing rate conversions, now is the time to bring call centers and improved onsite training on board.	Chasick, Doug		May 1, 2009	747
Training change steers DVLA contact centre to national honours; UK NATIONAL TRAINING AWARD WINNER Wales 2008.			Oct 30, 2008	305
Gulf Air call centre staff undergo training.			Oct 19, 2008	302
Purple Heart Call Center Wins "Best of Show".			Oct 15, 2008	468
Aptec hosts SMB training for Avaya partners.			Sep 15, 2008	341
United States: RCCSP Launches New Call Center Training Program for SMEs.			Aug 4, 2008	408
Digital Dialogue Adds Tracy Blakely to Management Team.			Jul 9, 2008	460
Yearning for e-learning? the pros and cons of the virtual classroom for your call center.	Reynolds, Penny		Jun 1, 2008	1541
The top five things your call center agents wish you'd taught them.	Reynolds, Penny		Mar 1, 2008	1082
Go Forward with contact centre training; BRIDGING THE SKILLS GAP.			Oct 24, 2007	393
Genie[R] ready to take customer calls highly trained representatives and state-of-the-art technology set to provide industry-leading customer service.			Jul 1, 2007	117
Training gaps are uncovered in call centre industry.			Oct 23, 2006	443
Simulation training: the power of continuous performance optimization.	Baker, Wade		Jun 1, 2005	1850
Indian by day, American by night.	Pal, Amitabh	Brief Article	Aug 1, 2004	2822
Another view.		Brief Article	Apr 30, 2004	188
Humantech to present ergonomics seminars. (Happenings).		Brief Article	Feb 1, 2003	146
Call Centre Quality Suffering Due To Inadequate Training - Argues Consultant.			Oct 16, 2002	622
The call center school offers new E-learning program. (New Products).		Brief Article	Jan 1, 2002	127
Simtrex corporation names software veteran as CEO. (Happenings).		Brief Article	Jan 1, 2002	67
VC Contact for all Centre Training. (Network news).		Brief Article	Dec 1, 2001	66
Call Center School In Session.		Brief Article	Jul 1, 2001	102

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