Training counts.

Marti Bailey opines, "My first and foremost recommendation is that you seek out training opportunities. Consider the extent to which your daily operations rely on e-mail and then compare this with the amount of training provided to e-mail users. What other computer application is so widely used with so little training and education? Sadly, many users have become slaves of this simple technology instead of allowing the technology to act as a real tool for productivity.

"Everyone uses e-mail at home and at work--so, how hard can it be? Sending and receiving e-mails is easy--so easy that it becomes unmanageable to super-users unless they go beyond the basics and gain advanced knowledge of the product. Likely, you are using your e-mail software at only a fraction of its capacity. Advice from an expert could help you maximize its potential for your particular situation. Check with your IT group, which should be able to either provide a training expert or consultant, or arrange for the software vendor to show you its secrets. If you cannot get training any other way, make inquiries through your network to find someone within your organization who has the skill set you need and ask for their help.