Articles from Training Media Review (May 1, 2004)

Title	Author	Type	Words
All-around performer.	Grossman, Harris	Product/Service Evaluation	630
Attitude only.	Lewis, Jason	Video Recording Review	485
Authoring for live desktop training.	Grossman, Harris	Product/Service Evaluation	645
Customer service comparative ratings.		Illustration	538
Customer service comparative review.		Brief Article	278
Fun and effective.	Michaluk, Dan	Video Recording Review	398
KnowledgeNet delivers value.	Grossman, Harris	Product/Service Evaluation	377
Lack of focus dilutes excellent content.	Michaluk, Dan	Product/Service Evaluation	770
Make your customers glad, not sad.	Lewis, Jason	Video Recording Review	429
Microsoft Office comparative review.		Brief Article	298
MS Office expert on call.	Vachon, Lorraine	Product/Service Evaluation	1810
Musical instruction.	Ellet, Bill	Video Recording Review	428
Office comparative ratings.		Illustration	181
Old favorite gets better.	Ellet, Bill	Video Recording Review	540
On government service.	Ellet, Bill	Video Recording Review	631
Online customer service primer.	Michaluk, Dan	Product/Service Evaluation	884
Peters on service.	Michaluk, Dan	Video Recording Review	292
Pickle those customers!	Michaluk, Dan	Video Recording Review	537
Self-paced web work for Office 2003.	Vachon, Lorraine	Product/Service Evaluation	2111
Small flaws hurt SkillSoft courses.	Grossman, Harris	Product/Service Evaluation	1289
The producers.		Brief Article	52
The producers.		Brief Article	181
To boldly go ...	Michaluk, Dan	Product/Service Evaluation	1370
Veteran online provider delivers again.	Grossman, Harris	Product/Service Evaluation	572
What do you say to an angry customer?	Ellet, Bill	Video Recording Review	741
What's missing matters.	Grossman, Harris	Product/Service Evaluation	386
XP training from up north.	Grossman, Harris	Product/Service Evaluation	412