Tower Hamlets Council Standardizes on Siebel eGovernment Applications.Business Editors/High-Tech Writers BARCELONA, Spain--(BUSINESS WIRE)--April 9, 2002 British Local Government Authority Transforms Service Delivery Using Siebel Call Center, Siebel eService, Siebel eMail Response, Siebel PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager , and Siebel Wireless Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness and eGovernment applications software, today announced that Tower Hamlets Tower Hamlets, inner borough (1991 pop. 153,500), of Greater London, SE England. Tower Hamlets was formed in 1965 by the merger of the metropolitan boroughs of Bethnal Green, Poplar, and Stepney. Council, a London local government authority, has standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. on Siebel eGovernment Applications. The Council is using Siebel Call Center, Siebel eMail Response, Siebel eService, Siebel PRM, and Siebel Wireless to create a single, comprehensive view of its residents. By transforming its business processes, this citizen-centric eGovernment strategy will enable Tower Hamlets Council to deliver efficient, high quality service to residents. Tower Hamlets Council has taken the first crucial steps toward its objective of meeting electronic government targets by 2004 by deploying a comprehensive portfolio of Siebel eGovernment Applications to approximately 800 staff and contractors. By uniting resident information across multiple channels, the eGovernment solution is transforming service delivery and supporting the Council's public service strategy to provide resident convenience, good resident care, quality systems, empowered residents, enhanced information delivery, and reduced overheads. Whenever a resident has an inquiry about a particular Council service, they can either visit their local "one stop shop," or communicate with the Council call center using the Internet, email, the telephone, post, or fax. Siebel Call Center enables the Council to track, manage and resolve inquiries from all types of constituents quickly and easily and deliver the highest levels of quality service and customer satisfaction. Using Siebel eService and Siebel eMail Response, the Council is expanding residents' access to services and improve service delivery over the Internet. Whichever communication channel residents choose, the Council maintains a seamless, uninterrupted dialogue with residents. The Council's target is to complete 90 percent of service requests at the initial point of contact. Tower Hamlets Council is in the process of integrating all its core services The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. : housing, social services social services Noun, pl welfare services provided by local authorities or a state agency for people with particular social needs social services npl → servicios mpl sociales , education, council tax and benefits, environment and planning The Environment and Planning journals are four influential academic journals. They are described as as 'interdisciplinary', though they have a highly spatial focus, meaning that they are often of most interest to human geographers. , and parking services into this resident-centric system. Using Siebel PRM, the Council has started to link its contracted business partners, such as refuse collection and housing maintenance companies, to further enhance the quality and efficiency of service delivery. Using Siebel Wireless, remote staff, such as street inspectors and surveyors, will have real time access to comprehensive customer information through Personal Digital Assistants (PDAs) and other hand-held devices. "There is a strong ethos e·thos n. The disposition, character, or fundamental values peculiar to a specific person, people, culture, or movement: "They cultivated a subversive alternative ethos" Anthony Burgess. of customer care among our staff, which we aim to transform into excellent Council services," said Christine Gilbert, Chief Executive, Tower Hamlets Council. "Siebel eGovernment Applications will enable us to realize high quality service standards and will contribute to the skills development of our professionals." "This multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eGovernment strategy will deliver one comprehensive source of user information and enable Tower Hamlets Council to maintain seamless, high quality communications with each and every citizen," said Eric Bohl, Corporate Director of Customer Services, Tower Hamlets Council. "The collaboration between Siebel Systems and Tower Hamlets Council will improve service, increase efficiency, and make it significantly more rewarding for our customers to interact with the Council." Tower Hamlets Council is the local government authority for the riverside east of the historic City of London, which includes London's East End and the business district of Canary Wharf
Canary Wharf is a large business development in London, located on the Isle of Dogs in the London Borough of Tower Hamlets, centred on the old West India Docks in . The Council is committed to providing excellent services to all the citizens who live and work in the borough, and it is the Council's desire to design and deliver services that meet the different needs and expectations of this diverse community. About Siebel eGovernment Applications Governments around the world are adopting constituent-focused service delivery models, and Siebel eGovernment Applications provide the tools to transform a government agency, internally and externally, into a more effective institution providing best-in-class service. With Siebel eGovernment Applications, agencies can improve constituent services, provide universal access, and more effectively meet the public's needs. About Siebel Systems Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion