Tower Federal Credit Union Streamlines Receipt Process With Integrated Media Management's TotaleReceipts.Paperless Technology Saves Time, Costs, Improves Customer Service LINDEN Linden, city, United States Linden, city (1990 pop. 36,701), Union co., NE N.J., in the New York metropolitan area; inc. 1925. During the first half of the 20th cent. , N.J. -- Integrated Media Management (IMM IMM See: International Monetary Market ), which specializes in output management and document automation technology, has announced that Tower Federal Credit Union located in Laurel Laurel, cities, United States Laurel. 1 Town (1990 pop. 19,438), Prince Georges co., central Md., about halfway between Washington, D.C., and Baltimore; patented in the late 1600s, inc. 1870. , Md. has successfully implemented its TotaleReceipts product. TotaleReceipts eliminates the need for pre-printed paper receipts, as well as manual scanning and indexing or storing and retrieving, by automating the output of teller TELLER. An officer in a bank or other institution. He is said to take that name from tallier, or one who kept a tally, because it is his duty to keep the accounts between the bank or other institution and its customers, or to make their accounts tally. transaction receipts. TotaleReceipts has been installed at 199 credit unions nationwide. "There are many ways you can use TotaleRecipts," said Wendy Langlois, research and development analyst for Tower. "We chose to have a dual-sided scanner (1) See also antivirus program. (2) An optical device that reads a printed page or transparency and converts it into a graphics image for the computer. The scanner does not recognize or differentiate in any manner the content of the material it is scanning. and a star thermal printer See direct thermal printer and thermal wax transfer printer. at every teller station. The tellers are scanning every check and voucher A receipt or release which provides evidence of payment or other discharge of a debt, often for purposes of reimbursement, or attests to the accuracy of the accounts. that is attached to each transaction. We chose this option instead of using signature pads at the teller window for two reasons. First, some of our branches have remote teller workstations where tellers use more than one station. Second, we liked the check and voucher documentation archived with every receipt." IMM constructed a custom program for Tower with the dual-sided scanners. On every item the scanner prints the name of the credit union, routing number, teller number, sequence number and date of the transaction. "This has benefited us in many ways," said Langlois. "Our tellers were stamping every check and voucher with a teller stamp. Now, they no longer need the stamp since the scanner is imprinting imprinting, acquisition of behavior in many animal species, in which, at a critical period early in life, the animals form strong and lasting attachments. Imprinting is important for normal social development. this information on each item. Having the sequence number on each item is also a huge advantage. Our tellers were hand writing the transaction sequence number on each check because we use the sequence number in place of the account number for security purposes. The tellers no longer need to do that, and it's always clearly printed. When we receive a returned check at the credit union, we can now use the sequence number to view the exact transaction information. Prior to using TotaleReceipts, it would take hours to find a transaction if the teller forgot to write the sequence number or wrote it unclearly." Another important benefit to Tower is that TotaleReceipts can print in off-host mode with the teller platform. "If any of our branches goes into off-host mode, it can automatically print off-host receipts," said Langlois. "In addition, IMM has an offline capability. So, if our core system is down, we can print a receipt for the member instead of hand writing one." TotaleReceipts also helps tellers when they are out of balance because they can search the log by teller number, account number or dollar amount. The tellers can also search for a transaction and can see the receipt along with all the documents scanned with that transaction. "This really helps when assisting members," said Langlois. "For example, if a member comes in and says he did not make a withdrawal, the member service representative can pull up the voucher with the member's signature in seconds. We use to have to wait for our records department to find this documentation before we could follow up with the member." "I can't say enough about how great both IMM and their employees have been through this project," said Langlois. "It is our goal to simplify and streamline the document process in financial institutions as much as possible," said Chuck Klein About Integrated Media Management Integrated Media Management specializes in document output management and automation technology and is based in Linden, N.J. IMM's products are in place at more than 600 financial institutions nationwide and they are currently partnered and interfaced with nine host processors and all the major compliance vendors. Contact Integrated Media Management at www.immonline.com. About Tower Federal Credit Union Tower Federal Credit Union is a member-owned, non-profit financial institution with headquarters in Laurel, Md. Established in 1953, Tower is the largest federal credit union in the state with $1.56 billion in assets and is among the top 45 in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . It provides a full array of financial products and services and serves over 115,000 members worldwide. Tower currently serves its local-area members with seven branches in Prince George's, Howard and Anne Arundel counties and five branch offices at Maryland's Fort Meade facility, serving employees of the NSA NSA abbr. National Security Agency Noun 1. NSA - the United States cryptologic organization that coordinates and directs highly specialized activities to protect United States information systems and to produce foreign . Web site: towerfcu.org. |
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