Touchpaper Top Executives to be Featured Speakers at Help Desk Institute 2006 Annual Conference.NASHVILLE, Tenn. -- Touchpaper touchpaper Noun a fuse of dark blue paper on a firework announced today that Graham Ridgway, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , and Marina Stedman, Marketing Director, Touchpaper, will be featured speakers at the HDI (Help Desk Institute) Annual Conference & Expo 2006. This year's conference is being held at the Gaylord Opryland Resort in Nashville, TN, with the overall theme of the conference "Get Connected. Get Energized. Get Results." Graham Ridgway will speak on the topic: "IT Business Management: Technology-Enabled Performance" on Tuesday, March 21, 2006 10:45:00 AM - 11:45:00 AM. Graham will discuss IT business management (ITBM ITBM Information Technology Business Management ITBM Interim Total Body Model ), a practice which will lead the next generation in IT service delivery, where IT organizations are not just suppliers of infrastructure and plumbing, but are proactive in utilizing technology to support the vision and business goals of an organization, measured through key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs). Key Learning Objectives: --What ITBM is and why it is important to an IT organization --How ITBM relates and compares to ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). , CMM (Capability Maturity Model) A process developed by SEI in 1986 to help improve, over time, the application of an organization's supporting software technologies. , SW-CMM SW-CMM Software Capability Maturity Model (Software Engineering Institute) , CMII, COBIT (Control OBjectives for Information and related Technology) A business-oriented set of standards for guiding management in the sound use of information technology from the Information Systems Audit and Control Association (ISACA) (www.isaca.org). --How ITBM leverages Web services to enable faster and flexible development and integration --Putting ITBM KPIs into action Marina Stedman will speak on the topic: "IT Business Management - Maximize the potential of your internal support and customer service." on Sunday, March 19th from 6:55pm - 7:25pm at the HDI 2006 Launch Pad in the HDI 2006 Expo Hall. Marina's session will describe how Touchpaper's ITBM Suite provides a powerful, strategic tool that aligns IT and customer service with an organization's business and operational goals, improves employee productivity, and increases customer satisfaction by integrating three disciplines: IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) Customer Service and Support (CSS) and Network and System Management (N&SM). A free Gartner/Touchpaper White Paper on ITBM can be downloaded at: www.touchpaper.com/documents/pdfs/GartnerConnectsFINAL.pdf About Touchpaper With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions. Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Systems and Network Management, Touchpaper now has over 1,700 customers around the world, supporting over 3 million users. Touchpaper is an HDI (Help Desk Institute) Strategic Partner. Touchpaper headquarters are located in the UK with offices in the Americas, Europe and Asia Pacific. For further information please visit our Web site at http://www.touchpaper.com or mail intouch@touchpaper.com About HDI: HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. Registration for HDI 2006 can be done at: http://www.thinkhdi.com/HDI2006/conferencepackages.aspx |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion