Touchpaper Partners with itSM Solutions LLC to Offer ITIL Certification, ITSM Assessment and Skills Training.

NEW YORK -- Touchpaper announces a partnership with itSM Solutions(R) LLC to offer a Do IT Yourself (DITY(TM)) suite of ITIL Certifications, ITSM Technology Assessment Services, and ITSM Skill-Transfer workshops.

Touchpaper today announced a new partnership to offer itSM Solutions' Do IT Yourself (DITY(TM)) suite of ITIL Certifications, ITSM Technology Assessment Services, and ITSM Skill-Transfer workshops, designed to equip its clients' IT departments with the skills to launch and sustain an ITSM Continuous Service Improvement (CSI) program.

The itSM Solutions(R) Suite of skill-transfer workshops, certification programs and support services enable IT departments to:

--Build an ITSM vision that the company can rally around

--Perform objective people, process, and technology maturity assessments

--Design the work plans associated with each ITSM process

--Implement each of the ITSM processes

--Operate and sustain the overall ITSM CSI program

--Certify the skill sets of the individuals who will lead, build and sustain the ITSM CSI program.

"Increasingly, organizations are investing in best practice service management techniques in order to gain a greater return from their IT investment, said Carl Grieves, senior vice president, Touchpaper." "By utilizing itSM Solutions, Touchpaper clients can better align their IT and business objectives, in order to achieve more tangible business benefits, faster and cheaper," said Grieves. Grieves goes on to say, "Those benefits are achieved when technology is overlaid into an environment where the elements of service management are defined and implemented, utilizing ITIL structural guidelines. Bringing our solutions and services together with those of itSM Solutions, forms a unique value proposition, allowing companies to address and improve their processes in the right environment, with the right tools, and with skilled staff to make it work."

"Organizations have spent thousands of dollars on certification and consulting services only to discover that they still lack the practical skills required to launch and sustain an ITSM CSI Program," said David M. Nichols, president and CEO of itSM Solutions. "The itSM Solutions(R) Suite was designed to bridge the gap between certification and consulting, and equip IT organizations with the DO IT Yourself (DITY(TM)) skills to move forward with their program, long after the consultants have left," Nichols said.

ItSM Solutions' programs are available today through Touchpaper's direct sales force and through its international network of Value Added Reseller (VAR) partners. Programs can be delivered in a public or private forum. Pricing can be obtained by contacting Touchpaper.

About Touchpaper

With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions.

Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Network and Systems Management (NaSM), Touchpaper now has over 1,700 customers around the world, supporting over 3 million users.

Touchpaper's goal is to help its customers deliver efficient, effective and secure IT and customer services through teams who exceed expectations for service and drive operational value through a combination of efficient operating procedures and leading edge technology.

Touchpaper is a member of the HDI (Help Desk Institute) globally and is an HDI Strategic Partner. It is also a global member of the IT Service Management Forum (itSMF).

Touchpaper headquarters are located in the UK with offices in the Americas, Europe and Asia Pacific. For further information please visit our Web site at http://www.touchpaper.com or mail [e-mail].

About itSM Solutions LLC

ItSM Solutions LLC (www.itsmsolutions.com) is a wholly owned U.S. corporation with headquarters in Lexington, North Carolina. Accredited by ISEB and EXIN, and under license from the OGC, itSM Solutions develops and delivers the itSM Solutions(R) Suite of ITSM Workshops, ITIL(R) certifications and Technology Assessment Services designed to equip IT organizations with the skills to launch and sustain an ITSM Continuous Service Improvement (CSI) program.