TotalNet[R] Call Routing. (IEX Corp.).TotalNet [R] Call Routing from IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier is a unique combination of reporting, analysis and decision-making technologies that enable contact centers to intelligently plan and manage the customer service experience they deliver. The TotalNet product provides intelligent, pre-termination routing of incoming calls for traditional and next-generation call processing In telecommunication, the term call processing has the following meanings:
TotalView [R] Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. TotalView [R] Workforce Management provides a comprehensive set of tools for traditional, skills-based and multimedia contact center management. The TotalView system has the advanced scheduling and forecasting tools needed to cope with today's complex multimedia contact environment. Balancing the needs of the business with the concerns of employees, the TotalView solution takes into account agents' skills and availability, along with individual preferences, creating schedules designed to meet everyone's needs. Features include agent forecasting and scheduling, real-time and historical adherence, intra-day management, vacation and holiday planning, enterprise reporting With the dramatic expansion of information technology, and the desire for increased competitiveness in corporations, there has been an increase in the use of computing power to produce unified reports which join different views of the enterprise in one place. and Web-based schedule delivery. FOR MORE INFORMATION To request a CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). demonstration of the TotalView Workforce Management and TotalNet Call Routing systems, please send an email request to cdrom@iex.com. RELATED ARTICLE: MISSION STATEMENT IEX solutions focus on improving the use of human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. in the center, enabling consistent delivery of superior service, dramatically lowering staffing and operating costs, and enhancing employee job satisfaction. Thousands of sites worldwide, half a million agents in total, prove the results of IEX solutions across a full range of contact center environments and industries. KEY PERSONNEL * Debbie May - VICE PRESIDENT AND GENERAL MANAGER * Jim Della Chiesa - SALES DIRECTOR * Brian Spraetz - MARKETING DIRECTOR * Art Olender - INTERNATIONAL DIRECTOR |
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