Toshiba Receives TMC Labs 2006 Innovation Award for Customer Interaction Solutions(R) Magazine.Toshiba Strata ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. Call Center Solution Lauded for Outstanding Innovation IRVINE, Calif. -- Toshiba America Information Systems Inc. Telecommunication Systems Division (TAIS TAIS Toshiba America Information Systems, Inc. TAIS Tactical Airspace Integration System (US Army) TAIS Target Architecture and Implementation Strategy TAIS Texas Apiary Inspection Service TSD TSD Tay-Sachs disease. ) has been named the recipient of Technology Marketing Corporation's TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs division 2006 Innovation Award from Customer Interaction Solutions magazine. The award recognizes companies that have created unique and innovative IP contact center products and services. The TMC Labs 2006 Innovation Award highlights will be published in the September and October 2006 issues of Customer Interaction Solutions magazine. "We are proud to honor Toshiba with the 2006 Innovation Award from TMC Labs and Customer Interaction Solutions magazine," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , founder and chairman of TMC, publisher of Customer Interaction Solutions. "A pioneer in the call center marketplace, Toshiba has delivered a truly innovative solution that helps enterprises maximize VoIP in their call centers to increase efficiency, performance and quality of customer care." "We are honored to receive the Customer Interaction Solutions 2006 TMC Labs Innovation Award for Toshiba's Strata[R] ACD Call Center Solution," said Brian Metherell, vice president and general manager of Toshiba's Telecommunication Systems Division. "In addition to delivering Toshiba's legendary reliability, Toshiba Strata ACD has a wide variety of optional plug-in modules to suit various vertical markets and applications, is the only call center solution to take advantage of Toshiba's FeatureFlex adaptability, which allows users to customize their own features, and boasts many industry firsts, including being one of the first to use HMP HMP - hybrid multiprocessing technology." About the Toshiba Strata ACD Call Center Solution Toshiba's Strata ACD is a powerful and cost-effective IP call center solution designed for small- to medium-sized enterprises or larger corporate users with multiple sites. Compatible with Toshiba's Strata CIX (Commercial Internet Exchange Association, Herndon, VA, www.cix.org) Pronounced "kicks," it was a membership organization that promoted the development of a level playing field for ISPs. [TM] IP family of business communication solutions, which range from a few to hundreds of ports, and larger with multiple systems networked together, the Strata ACD provides an IP call center solution that can be customized to meet the unique needs of each enterprise. Among its many innovations are: * Choice of Endpoints: Toshiba's Strata ACD works with Toshiba's IP telephones and Net Phones over Toshiba's Strata CIX IP business communication solution. It can also be converged to add digital telephones. No matter what telephone device is used, Toshiba's Strata ACD functions the same, facilitating ease-of-use for agents and maximizing customer service. * Single Hardware Platform: The Strata ACD and reporting applications reside on Toshiba's Strata Media Application Server (MAS), with auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. , voice mail, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , video conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. and collaboration, and many other applications, making it a very cost effective add-on since it shares a single hardware platform. * Technologically Advanced: Toshiba's Media Application Server is one of the first to use Host Media Processor (HMP) technology resources as an alternative to Intel Dialogic boards in the server. HMP is more cost effective and does not require card slots, making the server more compact and potentially trouble free. * Customizable: The Strata ACD is also the first and only call center solution to take advantage of Toshiba's FeatureFlex adaptability tool, which allows users to customize their own individual features to help them be more efficient with their communications solution. FeatureFlex makes the resources of the system available to create new or blended features and applications. It allows enterprises to create user-definable features companywide, by department, or for individual users. For a call center, it enables the system to be connected to valuable information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. , such as inventory, shipping, back office, etc. It can also connect to online information such as weather, stock tickers, etc. Availability To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.telecom.toshiba.com. About TMC([R]) Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , SIP Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) ABOUT TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications. TAIS provides sales, marketing and services for its wide range of information products in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Latin America. TAIS is an independent operating company operating company A business that engages in transactions with outsiders. owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has worldwide forecasted sales of about $60 billion this fiscal year, and approximately 300 subsidiaries and affiliates around the world. For more information on Toshiba's leading innovations, visit the company's Website at www.toshiba.com. [c] 2006 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice. |
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