Toshiba Receives "Customer Value Enhancement Award" from Frost & Sullivan.

Toshiba Lauded for Its Innovative Customer Service Strategies

IRVINE, Calif. -- Toshiba America Information Systems Inc. Telecommunication Systems Division (TAIS TSD) today announced that it has been recognized with the prestigious "Customer Value Enhancement Award" from leading global growth consulting company Frost & Sullivan. The award was presented to Brian Metherell, VP/GM, and Larry Meyer, VP Sales & Marketing, at the award gala held on November 15th in San Antonio, Texas.

"Frost & Sullivan is pleased to recognize Toshiba's Telecommunication Systems Division for its ability to expand its customer base, while providing exceptional value to its existing installed base and its channel partners, combined with its ability to evolve with the market as it moves to IP," said Krithi Rao, industry analyst, Frost & Sullivan. "This award recognizes Toshiba's successful sales entry, customer acquisition, and innovative customer service strategies, which drive its extraordinary customer satisfaction in the SMB marketplace."

"We are very proud to receive Frost & Sullivan's Customer Value Enhancement Award," said Brian Metherell, vice president and general manager of Toshiba's Telecommunication Systems Division. "Providing exceptional customer service to both our channel partners and end-users is our top priority, so this award is especially important to the Toshiba team. In recognizing us with this award, Frost & Sullivan is honoring every person on the Toshiba telecom team."

In its award write-up, Frost & Sullivan commends Toshiba for:

* Growth in a highly competitive market: Toshiba's business model effectively addresses the market segments that are relatively untouched by the other large vendors so far. These efforts are evident in the growth of IP lines shipped Co more than 80 percent between 2002 and 2005.

* Product strategy that revolves around customer needs: Toshiba's efforts in product evolution are all centered on its customers. For example, Toshiba's Migration Program promises to never leave a customer behind and has made good on this promise for 30 years by providing a clear migration path between platforms.

* Programs that improve channel partner experience: Toshiba devotes significant resources to equip and support its channel partners. In fact, Toshiba has the reputation of being one of the best companies to work with for the SMB market. For example, Toshiba provides extensive dealer sales support, application support desk and tech support Co critical to channel partners in such an evolutionary state of the market.

* Service strategy that improves customer ownership experience: Toshiba offers the industry's only seven-year manufacturer's extended warranty and has been the only IP business communications equipment manufacturer to do so since it was launched in 2002. Toshiba's National Accounts program itself is a benefit to its customers in that these customers obtain full accountability from Toshiba, a critical aspect in the IP telephony world. Toshiba also offers a one-stop VoIP solution program by partnering with other companies.

To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.telecom.toshiba.com.

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.awards.frost.com or www.automotive.frost.com.

ABOUT TOSHIBA AMERICA INFORMATION SYSTEMS INC. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has worldwide forecasted sales of about $60 billion this fiscal year, and approximately 300 subsidiaries and affiliates around the world. For more information on Toshiba's leading innovations, visit the company's Website at www.toshiba.com.

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