Toronto Hydro-Electric Offers Docucorp Solution for Online Utility Bill Presentment and Payment; Customers Can Now View and Pay Bills Online with eBills.
DALLAS--(BUSINESS WIRE)--Oct. 25, 2001
Docucorp(R) International (Nasdaq:DOCC), a leading provider of enterprise information solutions, announced today that Toronto Hydro-Electric System Limited has introduced electronic bill presentment and payment (EBPP) to its commercial and residential customers, using Docucorp's presentment solution. Launched this month, the "eBills" service provides electronic versions of paper bills that customers can view and pay online. The City of Toronto, Canada's largest municipality, owns Toronto Hydro, which provides services to 650,000 customers.
The municipal utility was created Jan. 1, 1998, when Toronto Hydro-Electric Commission, East York Hydro, Etobicoke Hydro, North York Hydro, Scarborough Public Utilities and York Hydro were consolidated into one company. In 1999, Toronto Hydro introduced new billing statements designed with Docucorp's information solutions. In January 2001, Toronto Hydro expanded the Docucorp license for the purpose of presenting utility bills to its customers via the Internet.
"Because we have worked with Docucorp since the municipal utility was established, they understand the complexities of our business, as well as our focus on utilizing technology to enhance relationships with customers, many of whom are computer savvy and want instant access to their statements," said Roman Dementavicius, Toronto Hydro's manager of system delivery customer care.
According to Richard Lee, Docucorp's utilities practice leader, "Toronto Hydro is a progressive company using technology to benefit its customers. In addition to customers having the advantage to view and pay bills anytime online, Toronto Hydro will lower its costs for bill print, postage and inserts; incur fewer late payments and speed up the billing/payment cycle; and reduce the number of routine bill inquiries from customers to the call center."
All Toronto Hydro-Electric System Limited residential and business customers are eligible for the service and can register online at www.torontohydro.com/eBills. Customers are directed to the Web sites of six participating financial institutions for paying monthly utility bills.
Customers benefit by using eBills in multiple ways - from being able to access current and previous bills (back to July 2000) online, 24 hours a day, seven days a week - to saving money on postage; saving time; producing less paper; and using a secure, encrypted system that protects their privacy. Once signed up for eBills, a customer will receive an e-mail advising that the eBill is ready for viewing, and that they will no longer receive a paper bill in the mail.
About Toronto Hydro-Electric System Limited
Toronto Hydro-Electric System Limited is the regulated `wires' affiliate of Toronto Hydro Corporation and the second largest municipal distribution utility in North America. Owned by the City of Toronto, it distributes 25 percent of the Province of Ontario's electricity and serves approximately 650,000 customers in Canada's most dense and important energy market.
Docucorp is the authority in providing dynamic solutions for acquiring, managing, personalizing and presenting enterprise information. Servicing the entire enterprise information lifecycle, Docucorp's information software, application service provider (ASP) hosting and professional consulting services enable companies to implement solutions in-house or fully outsource to Docucorp. The company has an installed base of 1,300 customers, including many of the largest insurance, utility and financial services organizations.
Headquartered in Dallas, Docucorp has major facilities in Atlanta and Silver Spring, MD. The company also maintains offices in London, Portland, ME, and Bedford, NH.
Certain information contained in this news release may include "forward-looking" statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than historical facts, included herein are forward-looking statements. These statements involve risks and uncertainties, such as competition, technological developments, loss of significant customers and the other factors discussed in the Company's periodic reports filed with the Securities and Exchange Commission, that could cause the Company's actual results to differ materially from those expressed or implied by these forward-looking statements.
(c) 2001 Docucorp International. All Rights Reserved.
Company, organization and product names mentioned herein are trademarks or registered trademarks of their respective owners. Docucorp and its symbol are trademarks of Docucorp International.
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|Date:||Oct 25, 2001|
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