Top International Customer Care Organization Chooses Envision Solution.SEATTLE -- Envision Telephony, Inc., a leading provider of recording solutions for the contact center and the enterprise, today announced that Cygnific, a full subsidiary of KLM KLM Kaiserliche Marine (Enigma: Rising Tide game) KLM Koninklijke Luchtvaart Maatschappij (Royal Dutch Airlines) KLM Klub Langer Menschen (German: Tall Person Club) Royal Dutch Airlines, is using the Envision(TM) Click2Coach(R) solution to improve its quality processes. Cygnific is an international, multi-channel, customer care organization dedicated to serving customer and client needs for travel-related and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. services. With a team of approximately 700 employees, Cygnific serves and assists direct customers and travel agents in 16 European countries. Looking to further improve the quality of customer service, Cygnific chose Click2Coach(R) for its training and coaching capabilities. Click2Coach includes Envision(TM) Quality Monitoring and Envision(TM) eLearning and is a complete set of training, quality monitoring and evaluation tools to coach agents for success. Cygnific is also adding CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. information in order to meet the specific requirements of the Ondernemingsraad (Dutch Worker's Council). "Cygnific is focused on providing genuine care for our clients and their customers, so we needed a solution that would help us improve our quality levels and uphold up·hold tr.v. up·held , up·hold·ing, up·holds 1. To hold aloft; raise: upheld the banner proudly. 2. To prevent from falling or sinking; support. 3. our standards," said Coen Zeelte, Director, ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. and Finance. "We chose Envision because Click2Coach will help us achieve our goals and will provide the best return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). )." "We are very pleased to have been chosen by Cygnific to partner in its quality improvement initiatives," stated Rodney Kuhn, Envision CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The travel industry puts great value on creating a superior customer experience through improved quality processes. Envision has had tremendous success with travel companies worldwide in obtaining desired results with a quick and proven ROI." About Envision Envision is a pioneer and leading provider of contact center recording, Workforce Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. and Business Intelligence solutions for improving the customer experience. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. In 2004, Envision introduced a new suite of applications to provide business intelligence and analytical tools to the enterprise for achieving "The Superior Customer Experience." The company's scalable, integrated products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision has offices in Seattle, Australia, Atlanta, Amsterdam and the UK. For more information, call 206-225-0800, ext. 500, or visit http://www.envisioninc.com. Envision and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |
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