Time America introduces IVR system for time, labor management.Time America, a provider of Web-based, client-server and desktop time and labor management solutions, has developed a proprietary IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. telephony system to make it easier for companies to track time and attendance for remote employees. Developed to be used in conjunction with Time America's 100-percent HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. NETtime labor management solution, this new IVR system enables companies to track employees who work in the field or in a remote office, to clock in and out, to transfer labor hours, to submit time sheets, to check benefit accruals and to review hours worked from a land line or cellular telephone. "We wanted to provide our customers a seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. between telephony and labor management," said Bahan Sadegh, chief technology officer for Time America Inc. "Our customers demand complete control over their telephony system. By delivering our own solution, not only can we provide real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. , but we can provide our customers with the fastest response time, greatest flexibility and, ultimately, the most reliable employee information." Time America's advanced IVR system features include text-to-speech capability, which uses a voice synthesizer synthesizer Machine that electronically generates and modifies sounds, frequently with the use of a digital computer, for use in the composition of electronic music and in live performance. that recognizes typed text and converts it to speech, providing total customization of voice prompts A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." . The IVR system also delivers caller I.D. restriction, which allows companies to define which phone numbers their employees are allowed to call. In addition, the system's cost model is a simple per-minute charge. www.timeamerica.com [ILLUSTRATION OMITTED] |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion