Tigerpaw shipping business suite v.9. (New Products).Tigerpaw Software, a provider of service automation and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, has released its Tigerpaw Business Suite version 9. Tigerpaw offers solutions designed specifically for contact management, service management, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , quotes management, inventory management and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. . Version 9 was designed to optimize the process of managing customers and workload, and to empower personnel across all channels of customer interactions including phone, fax, e-mail and the company's PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). solution, The goal is to help businesses plan, execute and evaluate workforce optimization strategies that enable them to profitably develop and maintain customer relationships through better-quality personal interactions. The new version can allow users to increase overall sales effectiveness by centralizing cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. customer, product and best practice sales information; streamline customer service and support procedures with workflow management; automate follow-up and marketing processes with activity processing; op timally schedule technicians with the new drag-and-drop dispatch board; integrate with e-mail; enhance inventory, purchasing and security functionality and allow productivity with the Tigerpaw Palm Interface. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion