Tigerpaw Software Announces the Release of Their Newest Version, Tigerpaw Business Suite Enterprise 9.Business Editors/High-Tech Writers OMAHA Omaha, city, United States Omaha (ō`məhä, –hô), city (1990 pop. 335,795), seat of Douglas co., E Nebr., on the west bank of the Missouri River; inc. 1857. , Neb.--(BUSINESS WIRE)--June 30, 2003 Tigerpaw Software, a leading provider of Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions for small and mid-size business, announced the release of their newest product, Tigerpaw Business Suite Enterprise 9. This release, built on Microsoft(R) Sequel Server 2000, represents the future of Tigerpaw Software and includes many feature enhancements that will continue to place Tigerpaw Software at the forefront of the SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. CRM category. The new feature functionality added to the Business Suite focuses on providing the necessary tools for any business to achieve higher levels of efficiency and profitability within their organization. Enhancements such as opportunity management - sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. tools that trigger automatic marketing activities and increased marketing functionality, add even more front-end solutions for the business owner. New service order profiling will help to better manage service calls. Mobility options that include a web interface, mobile devices and increased integration with Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook provide better communication tools for those employees in the field. Increased flexibility with maintenance contract billing and invoicing in·voice n. 1. A detailed list of goods shipped or services rendered, with an account of all costs; an itemized bill. 2. The goods or services itemized in an invoice. tr.v. helps increase cash flow. An improved TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. protocol for dial-out and screen pop capabilities provides faster communications throughout the organization. "We are very excited about this new product. It represents our dedication to providing the best of breed solutions for small and medium sized companies," said James Foxall, Vice President of Development and Technical Support for Tigerpaw Software. "The Enterprise Edition once again demonstrates that Tigerpaw Software is a leader in providing cost effective, real world software solutions for the small and mid-size companies," said Jeffrey Kaldahl, Director of Sales and Marketing. The Tigerpaw Business Suite is a group of integrated CRM software modules for contact management; sales force automation, customer service tracking, and inventory control. The Suite is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale. There are four modules in the Business Suite: Pursuit(TM) for contact management and marketing, Quotes for sales force automation, opportunity management and line item quoting, Service & Repair for customer service, maintenance contract and technician tracking, and Parts for purchasing and inventory control. The Suite includes an advanced scheduling and monitoring system that helps coordinate personnel schedules and notification of workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. assignments. About Tigerpaw Software Tigerpaw Software is a leader in Customer Relationship Management solutions, with a reputation for providing big-company solutions for the small and midsize business owner for over 18 years. Tigerpaw's Business Suite helps businesses plan, execute and evaluate strategies that focus on the quality of personal interactions by helping them acquire and keep more customers through its feature-rich CRM software products. The company is located at 3604 Twin Creek Drive, Suite 109, in Bellevue, NE 68123; tel: 402.592.4544, fax: 402.592.7317, www.tigerpawsoftware.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion