TietoEnator to Handle the Maintenance of Lattelekom's Call Center Services.Business Editors & High Tech Writers STOCKHOLM, Sweden--(BUSINESS WIRE)--Sept. 18, 2001 TietoEnator (OMX OMX Office Max (stock symbol) :TIEN.) (OMX:TIENto Tiento is a musical form and flamenco palo originating in Spain in the mid-15th century. It is formally analogous to the fantasia (fantasy), found in England, Germany, and the Low Countries, and also the ricercare, first found in Italy. .) and Latvia's leading telecommunications company See telecom company. and one of the country's largest corporations, Lattelekom SIA Sia (sī`ə) or Siaha (sī`əhə), in the Bible, family returned from the Exile. SIA - Serial Interface Adaptor , have signed an agreement for the maintenance of Lattelekom's Call Center system. According to the agreement, TietoEnator will maintain, provide practical support and advice, as well as take care of the services' reliability and future development both in terms of the Genesys products and the software customized for Lattelekom. The scope of the agreement includes both the Call Center's incoming and outgoing calls, with the latter referring to telemarketing calls, such as calls related to the sale of services and billing. The Call Center services are offered 24 hour-a-day. "We estimate that we will have as many as 40,000 customers a day," says manager Anita Leiskalne from Lattelekom Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most Department. "Our Call Center service is the broadest and the most modern telephone service in the Baltic States," she continues. Lattelekom's Call Centers are accessible all over the country and are currently located in Cesis, Rezekne and Liepaja. The fourth Call Center located in Riga will be connected to the common platform in the near future. All in all, Lattelekom's Call Center service is currently available to over 740,000 Lattelekom customers and other subscriber line users. Calls to Lattelekom Call Center can also be made from payphones, the networks of other operators and corporate networks, such as Tele 2, LMT LMT left mentotransverse (position of fetus). and Latvian Railways. The agreement also marks the official implementation of the Contact Center service, which was initiated in two phases in 1999. TietoEnator has delivered the CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. (Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration ) application for the integration of phones and the information system. Sonera Systems has been responsible for the delivery of the telephone equipment and technology. With a staff of 10,000 and an annual turnover of 1.1 billion euros, TietoEnator is a leading supplier of high value-added IT services in Europe. TietoEnator provides consulting, systems development and integration, operation and support, product development services for customers, and software services. The Group has in-depth knowledge of its customers' businesses in areas such as telecommunications, banking and finance, the public sector and the forest industry. www.tietoenator.com Lattelekom SIA is Latvia's largest telecommunications company, and it offers its customers (both private and corporate) a broad range of telecommunications services. Group revenue in year 2000 reached LVL LVL In currencies, this is the abbreviation for the Latvian Lats. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 136.5 million (245 million euros), an increase of 7% compared to 1999. The company employed an average of 4,747 permanent and temporary employees. Lattelekom is jointly owned by TILTS Communications A/S (with the Sonera Holdings B.V. having a 90% share and the International Finance Corporation holding 10%) and the Republic of Latvia. www.lattelekom.lv This information was brought to you by Waymaker http://www.waymaker.net. The following files are available for download: http://www.waymaker.net/bitonline/2001/09/18/20010918BIT00360/bit0002.doc http://www.waymaker.net/bitonline/2001/09/18/20010918BIT00360/bit0002.pdf |
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