TiFiC AB: TiFiC Recieves Validation Status with BMC Remedy AR System.STOCKHOLM, Sweden -- TiFiC(TM), a leading provider of IT support and migration automation solutions, today announced that TiFiC Support Automation Suite(TM) has been validated with the BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. (R) Remedy(R) Action Request System(R) (AR System(R)) Server. The integrated solution delivers a powerful set of IT support and migration capabilities for BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. customers who want to automate ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). Service Support processes. By integrating TiFiC Support Automation Suite with BMC Remedy AR System, customers can leverage the TiFiC solution to build mass-healing and self-healing solutions to known issues that proactively resolve issues before they occur for end-users. In cases where an end-user cannot resolve an issue through user-friendly and intelligent self-service provided by TiFiC, the TiFiC solution automatically gathers all relevant user and system information, creates a trouble ticket in BMC Remedy AR System and attaches the gathered information. The TiFiC Support Automation Suite also leverages the Configuration Management DataBase (CMBD CMBD Configuration Management Database cmbd Centimeters Below Datum CMBD Configuration Management Board Directive ) in multiple ways, for example by automatically ensuring that all computers are configured according to the desired state specified in the CMDB CMDB Configuration Management Data Base CMDB Composite Modified Double Base (Propellant) CMDB Control and Monitor Display Builder CMDB Call Management Database . "TiFiC Support Automation Suite adds a very important piece to our Business Service Management (BSM BSM Business Service Management BSM Basic Security Module BSM Best Stations Memory (Pioneer car stereos) BSM Business Systems Modernization BSM Bronze Star Medal BSM Black Student Movement BSM Benilde-St. ) ecosystem and makes our offering even more complete," says Bill Ridlehuber, Director Business Development at BMC. "The TiFiC solution is very complementary and complements many BMC BSM solutions. Customers can automate and streamline ITIL Service Support processes through the integration with BMC Remedy AR System and also leverage a CMBD for significant reduction of support costs and an increase in end-user satisfaction." "TiFiC Support Automation Suite is a second generation support automation solution that adds mass-healing and self-healing capabilities to the BMC BSM solutions portfolio" stated Johan Attby, VP Business Development at TiFiC. This is, according to a recent Gartner survey, the most important investment technology providers and their customers can make in the name of IT support. "The TiFiC solution features a unique visual programming environment that makes the production of automated solutions scalable. TiFiC is very pleased to partner with BMC." TiFiC is a BMC Technology Alliance Partner. For more information about the TiFiC Support Automation Suite, please visit: http://www.tific.com/products/support_suite.php. About TiFiC TiFiC is a software company that develops and markets solutions for support automation and self-service. TiFiC assists large enterprises, IT outsourcing companies, Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. , hardware, and software vendors to increase the quality and availability of their technical customer support, significantly reducing their support costs and increasing their knowledge about their customers' use of their products. More than 150,000 enterprise computers are supported using TiFiC solutions and the customers include Scania, TeliaSonera and Volvo IT. TiFiC was founded in 1999 and is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. . The TiFiC innovation was pioneered by a research group in Complex Dynamical Systems Dynamical Systems A system of equations where the output of one equation is part of the input for another. A simple version of a dynamical system is linear simultaneous equations. Non-linear simultaneous equations are nonlinear dynamical systems. at Chalmers University of Technology (body, education) Chalmers University of Technology - A Swedish university founded in 1829 offering master of science and doctoral degrees. Research is carried out in the main engineering sciences as well as in technology related mathematical and natural sciences. in Gothenburg, Sweden. TiFiC has its headquarters in Gothenburg, Sweden. For more information, please visit www.tific.com. TiFiC AB and TiFiC Support Automation Suite are trademarks of TiFiC AB. All other company and product names may be trademarks of their respective owners. This information was brought to you by Waymaker http://www.waymaker.net |
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