Three Industry Leaders Honored with AFSMI President's Award.Business/Technology Editors FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla.--(BUSINESS WIRE)--Oct. 29, 2002 The Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), the worldwide association for professionals in the high-technology services and support -- s-business -- industry, honored three top industry executives recently at its annual S-Business Education Summit and Expo in Atlanta. Bill Steenburgh, senior vice president, North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. Solutions Group, Xerox Corporation (company) XEROX Corporation - http://xerox.com/. See also XEROX PARC, XEROX Network Services. ; Markus Schwarz, general manager, SELLBYTEL Call and Communications Center An agency charged with the responsibility for handling and controlling communications traffic. The center normally includes message center, transmitting, and receiving facilities. Also called COMCEN. See also telecommunications center. GmbH; and Sadamu Kumagai, program advisor, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Japan, Ltd., each received the prestigious AFSMI President's Award The President's Award may mean:
The award is presented to executives who have made outstanding contributions to their company, the industry, and AFSM AFSM Australian Fire Service Medal AFSM Armed Forces Service Medal AFSM American Foundation for the Study of Man AFSM Automated Flats Sorting Machine (US Postal Service) AFSM Asynchronous Finite State Machine International. "These individuals are recognized for their outstanding managerial and leadership characteristics that have earned the respect of their peers and enhanced the professionalism of s-business," said John Schoenewald, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AFSMI. Bill Steenburgh was recognized for "raising the bar" on customer satisfaction within the services industry and for investing in leadership development, skills training, and technology within Xerox Services. Led by Steenburgh, Xerox Services delivers technical and outsourced business services for Xerox customers in North America. Bill is an 11-year member of AFSMI and president of the Finger Lakes Chapter. Markus Schwarz was recognized for his outstanding contribution to the Research & Education for Services Initiative driven by AFSMI's German Chapter. For two years, Markus publicly lobbied for dedicated education and research for services. Through his efforts, he gained the support and cooperation of the German federal government and academia, resulting in AFSMI becoming a major player and a recognized partner for the German Federal Ministry of Education and Research. Sadamu Kumagai, a member of AFSMI's Samuari Chapter, was recognized for dedicating his own time to translating the AFMSI s-business white paper, "S-Business: Defining the Services Industry," into Japanese. Sadamu also translates articles from each issue of AFSMI's Sbusiness journal, allowing them to be shared with members and potential members via the chapter's Web site. His efforts have greatly expanded the range of s-business understanding and appreciation in the Asia-Pacific region. About AFSMI The Association for Services Management International (AFSMI) is a nonprofit professional organization dedicated to furthering the knowledge, understanding, and visibility of executives and managers in the services industry. The Association provides a global platform that enables its members to exchange experiences and opinions, thereby advancing services leadership and creating successful s-business growth. Founded in 1975, AFSMI enables managers to grow in professional competence through education, training, research, and networking opportunities. Its goal is to provide leadership and direction that helps its individual and corporate members expand their capabilities to meet the growing complexities and challenges of the rapidly evolving services industry. Thousands of members representing more than 1,500 organizations around the world rely on AFSMI as their communications bridge to growth. More information is available at www.afsmi.org. |
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