Three Firms Score High in Corporate Insight's Evaluation of Direct Savings Accounts.NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Corporate Insight, the leader in competitive intelligence research for the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry, recently concluded a comprehensive review of best practices in the competitive Direct Savings Accounts Savings Account A deposit account intended for funds that are expected to stay in for the short term. A savings account offers lower returns than the market rates. Notes: (DSA (1) (Directory Server Agent) An X.500 program that looks up the address of a recipient in a Directory Information Base (DIB), also known as white pages. It accepts requests from the Directory User Agent (DUA) counterpart in the workstation. ) space. The offerings of eleven leading firms offering DSAs were analyzed, focusing on the following aspects of the DSA experience: * Account Attributes * Account-Opening Process * Private Site Account Information * Transfer Capabilities * Customer Service Options "Our findings show DSA offerings and capabilities to be as varied as the firms themselves," said John Cantwell, Senior Analyst at Corporate Insight and author of DSA report. "Though a few performed admirably overall - notably E*TRADE Bank, Emigrant EMIGRANT. One who quits his country for any lawful reason, with a design to settle elsewhere, and who takes his family and property, if he has any, with him. Vatt. b. 1, c. 19, Sec. 224. Bank, and ING Direct ING Direct is a branchless direct bank with operations in Austria, Australia, Canada, France, Germany, Italy, Spain, United Kingdom and the United States. ING Direct is part of the ING Group. It offers services over the Internet, phone or by mail. , no firm excels in all areas of the DSA experience. Firms show most room for improvement in the account-opening process - a key aspect of the DSA experience. Applications generally were too long, and many did not allow users to set up key aspects of their accounts." In this 85 page report entitled, "Direct Savings Accounts: A Best Practices Review" (www.corporateinsight.com/directsavingsreport) the New York-based firm evaluated each firm using a set of over 90 specific attributes. The report also contains detailed findings, a summary, and 7 specific recommendations on what firms can do to improve their DSA customer experience. For more information on this research and related services, please visit: www.corporateinsight.com. About Corporate Insight Corporate Insight is the leading provider of competitive intelligence, analysis, and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" to the financial services industry. Founded in 1992, the firm has a blue-chip client base of industry leaders who rely on the company's commentary and insight gleaned through years of research examining the issues and trends that have shaped the industry. CI monitors the top firms on an ongoing basis, measuring, analyzing, and communicating industry best practices. Its products include Bank Monitor, Broker Monitor, Credit Card Monitor, e-Monitor, Mutual Fund Monitor, Mutual Fund - Advisor Monitor, and Annuity Monitor, as well as custom project work. For more information, please visit www.corporateinsight.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion