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Browse Thompson, Kevin 1-2 out of 2 article(s) Title Type Date Words Missing your customer have you seen me? By listening to residents throughout the lease term, including during focus groups, property managers can improve key success metrics across the board. Sep 1, 2011 1495 Online optimization: AvalonBay is harnessing the Internet's full marketing potential by using a well built Web site, apartment listing service and search engines that click. May 1, 2008 2119

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