ThinkDirect And Interactive Integrate Products.
Interactive Intelligence Inc., a developer of interaction management software, signed a technology licensing agreement with ThinkDirectMarketing, Inc. (TDMI). The business-to-business applications service provider will integrate its data capture software, TDM DigitalData, with Interactive Intelligence's Customer Interaction Center (CIC). The integrated product is intended to enable contact centers to append customer information to previously unknown caller records prior to those records being "popped" by the CIC application to an agent's computer screen and provide call validation and updates for known customer relationships. Productivity is expected to increase by eliminating the need for agents to ask customers for their names and account information. TDMI will sell the integrated product to contact centers, designer/manufacturers, telecom carriers and interactive voice response and point-of-sale systems integrators. The product is scheduled for release in conjunction with the release of CIC version 2.0, e xpected in the second quarter of 2001.
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|Title Annotation:||Company Business and Marketing|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Jul 1, 2001|
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