ThinkDirect And Interactive Integrate Products.
Interactive Intelligence Inc., a developer of interaction
management software, signed a technology licensing agreement with
ThinkDirectMarketing, Inc. (TDMI). The business-to-business applications
service provider will integrate its data capture software, TDM DigitalData, with Interactive Intelligence's Customer Interaction
Center (CIC). The integrated product is intended to enable contact
centers to append customer information to previously unknown caller
records prior to those records being "popped" by the CIC
application to an agent's computer screen and provide call
validation and updates for known customer relationships. Productivity is
expected to increase by eliminating the need for agents to ask customers
for their names and account information. TDMI will sell the integrated
product to contact centers, designer/manufacturers, telecom carriers and
interactive voice response and point-of-sale systems integrators. The
product is scheduled for release in conjunction with the release of CIC
version 2.0, e xpected in the second quarter of 2001.