ThinkDirect And Interactive Integrate Products.Interactive Intelligence Inc., a developer of interaction management software, signed a technology licensing agreement with ThinkDirectMarketing, Inc. (TDMI TDMI Transportation Demand Management Institute
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TDMI Terence Detlef Max International ). The business-to-business applications service provider will integrate its data capture software, TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. DigitalData, with Interactive Intelligence's Customer Interaction Center (CIC CIC
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CIC Circulating immune complexes. See Immune complexes. ). The integrated product is intended to enable contact centers to append To add to the end of an existing structure. customer information to previously unknown caller records prior to those records being "popped" by the CIC application to an agent's computer screen and provide call validation and updates for known customer relationships. Productivity is expected to increase by eliminating the need for agents to ask customers for their names and account information. TDMI will sell the integrated product to contact centers, designer/manufacturers, telecom carriers and interactive voice response and point-of-sale systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. . The product is scheduled for release in conjunction with the release of CIC version 2.0, e xpected in the second quarter of 2001.