Theikos Introduces New Salesforce.com Solution: ExtendSF.com.SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- New services add guided navigation, lead processing, marketing automation and business information integration using the sforce platform Theikos, a global provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. services and on-demand applications, today announced ExtendSF.com, which is both a set of application services See ASP and Web services. tightly integrated with Salesforce.com via the sforce on-demand platform; as well as a web site for useful tools, tips and services for Salesforce.com users. ExtendSF.com was announced today in San Francisco at Dreamforce 2004, salesforce.com's second annual user and developer conference. Sforce partners expand customer choice by creating a wide range of new customer-centric solutions for many business requirements, including, contact center, email marketing, ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. , integration, social networking See social networking site. social networking - social network and more. All solutions are built using open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced on the sforce on-demand platform, one of the most widely used and broadly supported enterprise Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. . Partner solutions can be found in the On-Demand Marketplace located at www.salesforce.com/marketplace. ExtendSF.com comprises application services that natively integrate into systems based on Salesforce.com:
-- SFNavigator: Created with Endeca (www.endeca.com), the leading
provider of advanced search and Guided Navigation(SM)
solutions, Theikos has created SFNavigator--the first
on-demand solution for efficient access to relevant data
within Salesforce.com. It enables salespeople within an
organization to drill down and discover useful information
contained at a field level within Salesforce.com. Now,
Salesforce.com users can create better sales reports and
prospect intelligence by creating groupings of prospects by
region, industry ICS codes, or whatever else. SFNavigator lets
salespeople use Salesforce.com as a single point of contact
for relevant information about customers and to target
prospects, improving efficiency and shortening sales cycles.
"Incorporating Endeca's award-winning search and navigation
technologies, Theikos's SFNavigator is a significant
enhancement to usability and the equivalent of Salesforce.com
on steroids," said Jim Baum, president of Endeca.
-- SmartLeads: Streamlines the "web-to-lead" process by first
searching for, and then updating, an existing lead or contact
within Salesforce.com. If none is found, a new lead is
automatically created.
-- "Email-to-case": A solution to support and extend
Supportforce.com by automatically converting incoming customer
service, technical support and help-desk emails into new cases
that can be managed through Supportforce.com. By
auto-capturing all correspondence related to an existing case,
this solution delivers a better way to manage and share
customer service and support information on-demand for call
centers, contact centers, and help desks. Enterasys Networks
Global Call Centers routinely receive thousands of customer
support e-mail requests each quarter. "Theikos's and
salesforce.com combined service applications provide a unified
GTAC online case management system-- all electronic
interactions with customers regardless of the case origin
(from phone, to e-mail, to web portal) are integrated,
delivering Enterasys customers quicker and more effective
technical support," said Michael A. Ferris, director of
Enterasys Global Technical Assistance Center, Service
Technologies.
-- Content Management Application (CMA): Filling need for an
affordable, easy-to-use, Web-based tool to let marketing
departments maintain their sites, CMA offers non-technical
users a secure service using database-driven templates to post
and update site content without HTML programming.
"We've been using a prototype of Theikos's CMA for two years,"
said Bob Blatchford, Marketing Manager at Bluesocket, Inc.
"Whether we're posting a press release or promoting an
upcoming seminar--the Theikos CMA makes it easy for us to make
changes to our website anytime, from anywhere."
-- Business Integration: Theikos has partnered with OneSource
Information Services, Inc., a Donnelley Group company of
infoUSA (NASDAQ: IUSA) to integrate business information from
OneSource (covering 3.2 million public and private companies
and 7 million executives worldwide) into Salesforce.com via
the sforce platform. Through ExtendSF.com, companies will have
on-demand access to high-quality information from OneSource's
on prospects and customers including up-to-date company
evaluations, industry trends and competitive landscapes, and
in-depth backgrounds on individual executives.
As a proven leader in Salesforce.com deployments, custom applications and enterprise integration, Theikos is well positioned to develop and sponsor the ExtendSF.com website. Visiting the site, visitors can contribute ideas and "ask the expert" questions; download tips and tricks on application usage and website techniques; even submit online queries for rapid response/project quotes from Theikos on Salesforce.com enhancements. ExtendSF.com also serves as an online showcase and interactive community for technology vendors' offerings. All the ExtendSF.com solutions above will be able to be purchased and activated directly from www.extendsf.com. The sforce on-demand platform allows solution developers to customize, integrate and extend Salesforce.com to create sophisticated custom CRM solutions. In contrast to traditional packaged software See software package. , sforce allows developers to use the tools they already know and love from IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : BEAS), Borland (NASDAQ: BORL) and Microsoft (NASDAQ: MSFT MSFT Microsoft (stock symbol) MSFT Movimento Sociale Fiamma Tricolore (Italy) MSFT Multi-Stage Fitness Test MSFT Master of Science in Family Therapy MSFT Macalester Students for Fair Trade ), and open source solutions like Perl and PHP (PHP Hypertext Preprocessor) A scripting language used to create dynamic Web pages. With syntax from C, Java and Perl, PHP code is embedded within HTML pages for server side execution. , to build CRM integrations and applications with record speed and success. Leveraging standards and technologies from the Service Oriented Architectures (SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records. (2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability. ), sforce continues to demonstrate how the on demand platforms are a central part of the new enterprise IT strategies. Free access to the sforce community, as well as more information on the sforce Developer Program, is available at http://sforce.com. About Theikos Theikos helps businesses grow through Web-based CRM solutions & efficient consulting with the "right tools, from the right team with the right skills, at a reasonable cost" through on-demand applications. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. industry analyst, IDC: the market for on-demand application services is projected to grow to $2.6 billion in 2007. Theikos customers range from venture-backed startups to Fortune 2000 companies including enterprises like Aetna, Enterasys Networks This article or section contains information about scheduled or expected future events. It may contain tentative information; the content may change as the event approaches and more information becomes available. , Kodak, and Lojack. A Consulting Gold Partner for salesforce.com; Theikos is headquartered in Waltham, Mass--the company also has offices in Chicago and New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. , India. For more information: www.theikos.com |
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