The evolution of a headset.Today's contact centers are the epitome of efficiency. Through technology and logic, corporations large and small are able to effectively manage their customers in bulk. Thus, the use of headsets in the call center has increased out of necessity. Without them, agents would be inefficient, susceptible to injury and unable to multitask. Sennheiser Communications, an advocate of safe acoustical technologies, uses many of these advancements in extreme environments from concert stages to contact centers all over the globe. Further, the penetration of wireless headsets See headset. in the contact center has boosted efficiency for workers that need mobility. As wireless technology improves, headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. technology follows and permits headset users access to critical information faster and farther than ever before. Unfortunately, many wireless solutions lack true user-efficiency via multi-device interfacing with concurrently extended range. Enter a new age of wireless headsets from Sennheiser Communications. The venerated BW900 fuses mobility and efficiency in one simple, powerful and easy-to-use device. Imagine a headset that communicates voice with a quality that rivals a wired handset. Imagine a headset that interfaces with your desktop phone and your voice-enabled Bluetooth device at the same time. Imagine that same device, seamlessly toggling between the mobile in your pocket and your land line with a range of up to 300 feet. This high-performance professional headset was designed to solve common communication problems and boost efficiency. Call quality is no longer a luxury in a wireless headset. Rather, it is tantamount tan·ta·mount adj. Equivalent in effect or value: a request tantamount to a demand. [From obsolete tantamount, an equivalent, from Anglo-Norman to the success of the communication. By introducing Adaptive Intelligence, the BW900 ensures that every call is made with the clarity you would expect out of a wired handset. This highly advanced digital signal processing See DSP. Digital Signal Processing - (DSP) Computer manipulation of analog signals (commonly sound or image) which have been converted to digital form (sampled). (DSP (1) (Digital Signal Processor) A special-purpose CPU used for digital signal processing applications (see definition #2 below). It provides ultra-fast instruction sequences, such as shift and add, and multiply and add, which are commonly used in math-intensive ) circuit listens to the user environment while in chorus adapting the volume and microphone gain settings to optimum levels for that user. Further, an advanced set of noise filters intelligently remove background noise while keeping voice quality intact. This occurs in real-time, even with a rapid change in environment such as the relocation from a quiet office to a noisy sales floor. The users' preferences are stored for a customized communication experience from the moment the headset is worn. Incoming call quality is just as critical. Intelligible audio is required for accurate, timely data processing data processing or information processing, operations (e.g., handling, merging, sorting, and computing) performed upon data in accordance with strictly defined procedures, such as recording and summarizing the financial transactions of a or the call quickly becomes a marathon instead of a track meet. Headset audio should be pristine pris·tine adj. 1. a. Remaining in a pure state; uncorrupted by civilization. b. Remaining free from dirt or decay; clean: pristine mountain snow. 2. with consistency in volume level. Sennheiser's BW900 features ActiveGard[TM] (also found in every contact center headset they produce) to prevent sudden, harmful bursts of volume from reaching the users' ear. ActiveGard is always on and always working to protect the user from potential hearing damage. Another key component of efficiency in a wireless headset is battery life. After all, if a headset is not usable, you cannot experience the benefits of that headset. Sennheiser responded to this challenge by providing a user-replaceable battery that can be changed in the middle of a call without disconnecting the other party. The spare battery charges up faster than it is depleted de·plete tr.v. de·plet·ed, de·plet·ing, de·pletes To decrease the fullness of; use up or empty out. [Latin d , allowing for unlimited talk time via hot-swapping. [ILLUSTRATION OMITTED] Managing a device with this many advanced functions would seem like a daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin task, however Sennheiser Communications has streamlined the feature-set into a friendly interface that is both elegant and simple to use within moments after opening the box. One can easily see the effective use of time from the arrival of the package to the last call of the day. As an all-in-one device for voice communication, it is also a device you can expect to be comfortable to wear for extended periods. A lightweight, ergonomic ergonomic - Concerning ergonomics or exhibitting good ergonimics. design with robust build qualities and a two year warranty ensures long operating life without sacrificing comfort. Through the years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time headset has evolved from an option to a requirement. Armed with exclusive technologies posed to take contact centers into the future, the Sennheiser Communications BW900 is the professional's choice for state-of-the-art voice communication. By Eric Palonen, Product Manager, Sennheiser Communications |
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