The effect of library policies on overdue materials in university libraries in the South-South Zone, Nigeria.
The library is the symbolic heart or nerve center of academic life in any university. Rubin (1998) observes that colleges are waking up to the fact that the work of every professor and every department depends on the library, because it is the place where students can learn to move beyond lectures and textbooks and investigate for themselves. Changes in teaching methods require the academic library to supplement the single text book and enrichment the curriculum. Fargo (1998) notes that the library has an even more vital relationship to the academic community than before, and that books and other resources do not merely accompany academic activities, but are the fabric of those activities.
Libraries create policies to ensure that library resources are used effectively. Policies are mechanisms for ensuring that individuals are treated fairly and equitably and that individuals' interests are managed for the greater good (Bryson 1999). Policies are guides to decision making. They ensure that organizational decisions are in line organizational philosophy (Clark 1999). Nwalo (2002) observes that policies are common in all industrial and service organizations. For consistency of service, high productivity, and efficiency, organizations provide guidelines to be followed by those involved in the service or production process.
Professional librarians exercise independent judgment in the course of providing library service. This implies that a librarians adhere policies, but may also deviate from policies when professional judgment indicates that they should. Service to library patrons cannot be overemphasized (Akinbode 2002). Readers' services, which includes lending materials, is a major service that attracts many people to the library. Users of academic libraries are free to borrow materials for home use. The level, extent, and number depend on the library's policies. Loan periods are also a matter of policy. Some users do not return materials when they are due. The research reported on here was being carried to determine the extent of overdue material and the policy factors that contribute to it.
Circulation of materials is one of the most basic library services. Circulation policies stipulate who is eligible to borrow books and how many books may be borrowed at a time and for what duration. Academic libraries usually permit extensive borrowing. Undergraduates may be allowed to borrow up to four books for four weeks, while graduate students and members of the academic staff are usually allowed up to six books for two months (Edoka 2000). The problem of overdue material is common in academic libraries. Available circulation records in the university libraries under study reveal the incidence of overdues. Little is known about the details of this phenomenon or the influence of library policies on material being overdue. Questions that need answers include:
* Do library policies influence the incidence of overdue material in university libraries?
* What policies influence book overdues in Nigerian university libraries?
Montuiloff (1990) observes that libraries should formulate policies to ensure effective and efficient use of their information resources. Hill (1994) states that there is no single, all-encompassing policy; instead, policy tends to address specific issues, including overlapping and contradictory ones. A policy is a statement of the means for realizing the goals of an organization. Library policy statements are the regulations, principles, and strategies that help realize the needs of libraries. Since policies are guides to decision-making, they ensure that decisions of the organization or institution are kept in line with their philosophies (Clarke, 1999).
A library policy is a document that guides the management of the library from the present to the future (NCCE 2000). Wilson (1995) reflects that this development of formal policy ensured the success of the distance learning library strategy at the University of Calgary. Similarly, Rodriguez (1996) makes the point that for a library to offer resources and services appropriate to the academic level and scope of an institution's programmes, policies and procedures must be planned and followed.
Weaver & Shaffer (1995) stress the need for written policies governing standards of service, particularly where agreements between institutions exist. Such policy documents should also include a mission statement and an account of the goals and objective of the service. Lebowitz (1997) suggests that following an extensive needs assessment, where aims and objectives are identified, libraries should plan for the six crucial elements of a service policy namely, staffing, programme format, services, document delivery, use of technology, and publicity/public relations. Lebowitz adds that if the planning stage is correctly completed, implementation can be relatively easy. It is worth noting that planning service for library patrons must be seen as an activity, which goes with the development of internal services and procedures.
Ogbodo (2002) suggests a need for library policies and procedure on the behavior of library patrons. Reactions to situations such as theft or mutilation of materials, or disruptive behavior, should not be left to an individual staff member's judgment. According to Rubin (1998), policies and practices that are established and implemented by libraries regarding the creation, organization, use, and dissemination of knowledge are themselves information policies, which have tremendous impact on patrons' access to information. He outlines library policies under the following headings: organization of material and collections, selection and collection development policies, service policies, preservation, and intellectual freedom.
The study uses a survey that covered three university libraries located in the South South zone of Nigeria:
* University of Uyo
* University of Calabar
* University of Port Harcourt
The population for the study consists of all registered library users in the three universities. A questionnaire known as Library Book Loan Practices and Book Overdue (LBLPBO) was used as the primary instrument. There were 1,000 respondents to the survey.
Analysis and Findings
The data collected from the questionnaire was analysed using percentages, while the hypothesis was tested using a t-test.
The discussion of findings was guided by responses from the questionnaire as shown below:
Item numbers 1-3 on the questionnaire, on library policies and overdues, were coded and used for the analysis. The analysis yielded a standard deviation of 46.38 and a mean score of 553.33 with a t-test of 3.98. This result shows that library policies have significant influence on book overdues. About 64% of the respondents agreed to this fact. This answers research question 1 that sought to examine whether library policies influence book overdue. Items 1-13 were also treated using a t-test. The result of the analysis yielded a t-test value of 8.2 that was highly significant at 0.05 probability level. t= 8.12; df 12; p = < 0.05. The critical value obtained was 2.18. The null hypothesis of no significant influence of library policies on book overdue is hereby rejected and it is restated that library policies have significant influence on book overdues.
Library Policies and Overdue Materials
This study has revealed that library policies are one of the factors that influence book overdues, which is congruent with the findings of Aguolu and Aguolu (2002) that loan or circulation policies may cause inaccessibility of library materials. A closer look at the itemized statements on policies and overdues shows that 57% of respondents strongly agree that opening hours of the library affect book overdues. This supports Edoka's (2000) opinion that convenient hours are a crucial factor in making library services available. Slightly more than 60% of respondents agree that library hours should be extended. More than 67% agree that the library opens sufficient hours during the week, and nearly 60% agree that the library opens opens sufficient hours during the weekend. A little over 70% agree that the library should open on Sundays. The length of time that libraries are open determines whether library materials may or may not be used, and thus indirectly determines the degree of physical accessibility to materials. It therefore follows that a user may not return library materials on time because the hours of the library are not convenient. The libraries in the study area open from 8:00 a.m. to 10:00 p.m., Monday through Friday, and 9:00 a.m. to 4:00 p.m. Saturday. None of the three libraries open on Sundays, because it is difficult to find staffing on Sunday, and the anticipated use is not seen as great enough to justify it. According to Aguolu and Aguolu (2002), these typical library hours are unsatisfactory, because libraries are heavily used evenings and weekends by students. It is thus wrong to assume that library users will have no need of the university library on Sundays. Reference and circulation should be open to users during all the hours the library is open. This would eliminate physical and administrative barriers to library use. In the libraries in the population, only Reader's Services' Division (circulation) opens on Saturdays.
The use of special materials such as reference materials, reserve collections, government documents, Africana, etc., is restricted. Nearly 65% agree that the number of books allowed to circulate should be increased. University of Uyo and university of Port Harcourt libraries allow undergraduate students to borrow two books for two weeks, postgraduate students borrow four books for four weeks, lecturers borrow five books for one month, and postgraduate students five books for one month. This supports Opara's (2001) observation that in institution of higher learning, the loan period, and the number of books vary between staff and students. On whether the libraries have multiple copies of available texts 67.1% agree. Aguolu and Aguolu (2002), Nwalo (2000), and Oti (2000) all agree that loan periods and other circulation policies should vary by borrower status. When questioned as to whether policies on the penalty for defaulters affects overdues, 71.4% agree. Close to 60% of the respondents agree that borrowed books are kept beyond the date due because fines are minimal. This contradicts Udoh's (2004) assertion that when a fine is too much, it will serve as a further deterrent from returning library books. A nearly equal number agree that the penalty for defaulting should be very strict, and approximately 70% agree that the penalty should be revised every two years. Udoh (2004) states that there may be a relationship between books, material losses, and load policies, especially for books in heavy demand. It is often cheaper and easier for a reader to fail to return books than to pay fines.
Six hundred and nineteen (61.9%) of respondents agree that their library's environment is conducive to reading. Onwubiko and Onu (2002) assert that the library has three fundamental components that encompass all other activities: the great Bs, the Building, Books, and Brain. There should be adequate accommodation and space in the library for all anticipated activities. The building should be properly designed to be roomy, well-ventilated, and adequately lighted. This is supported by Madu (2004) that library buildings and the environment must be conducive for learning. When the library environment is not comfortable, users may be reluctant to go there to return library materials when they are due. This suports that library policies influence book overdues, as indicated by the majority of the respondents in this study and as shown by Ogbodo (2004).
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Christina Ndedde Udoumoh
Department of Educational Technology & Library Sciences
Faculty of Education
University of Uyo
Uyo Akwa-Ibom State, Nigeria
Clara Chinyere Okoro
Deputy University Librarian
Imo State University
Owerri, Imo State, Nigeria
Table 1. Questionnaire results Items SA A D % F % F % F 1. Opening hours of the 152 15.2 418 41.8 213 21.3 library affects overdues 2. Library policy on 282 28.2 362 36.2 214 21.4 special materials affects overdues 3. Penalty for defaulters 165 16.5 401 40.1 310 31.0 should be very strict 4. Penalty should be 314 31.4 380 38.0 210 21.0 revised every two years 5. Policy on Penalty 400 40.0 314 31.4 218 21.8 affects overdues 6. No. of books allowed 318 31.8 252 25.2 280 28.0 on loan should be increased 7. Loan duration affects 358 35.8 265 26.5 182 18.2 overdues 8. The library environment 315 31.5 304 30.4 152 15.2 is conducive to reading 9. The library should 415 41.5 286 28.6 210 21.0 open on Sundays 10. Opening hours 318 31.8 286 28.6 188 18.8 should be extended 11. There are multiple 29.6 29.6 385 38.5 200 20.0 copies of available books 12. Library opens sufficient 382 38.2 295 29.5 105 10.5 hours during the week 13. Library opens sufficient 302 30.2 282 28.2 205 20.5 hours during the weekend Items SD % F 1. Opening hours of the 217 21.7 library affects overdues 2. Library policy on 142 14.2 special materials affects overdues 3. Penalty for defaulters 124 12.4 should be very strict 4. Penalty should be 96 9.6 revised every two years 5. Policy on Penalty 68 6.8 affects overdues 6. No. of books allowed 150 15 on loan should be increased 7. Loan duration affects 195 19.5 overdues 8. The library environment 229 22.9 is conducive to reading 9. The library should 89 8.9 open on Sundays 10. Opening hours 208 20.8 should be extended 11. There are multiple 119 11.9 copies of available books 12. Library opens sufficient 218 21.8 hours during the week 13. Library opens sufficient 291 29.1 hours during the weekend Ho: 1. Library policies have no significant influence on book overdue. Tables 2 and 3. Paired differences Mean N Std Deviation Std Error Mean Pair VAR 00001 1 634.3846 13 54.1657 15.0229 VAR 00002 371.7692 13 64.0158 17.7548 Paired Differences Std Std Error Mean Deviation Mean 95% Confidence interval of the Difference Lower Upper t Pair VAR 262.6154 116.4972 32.3105 192.2169 333.0139 28 00001-VAR 00002