The Yankee Group foresees choppy growth for Voice and Conferencing Apps in 2003.A new Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. report, "Voice and Conferencing Applications Increase Productivity and Streamline Processes, Part 1," identifies the most important applications offered by enterprise voice equipment vendors and analyzes audio, Web, and videoconferencing from an application perspective. The Yankee Group believes that unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , and the conferencing applications covered in this report, provide a strong value proposition for end users. However, there are still issues surrounding price, especially for the low end of the market, that will affect adoption of these applications. "We predict that as vendors, resellers and end users learn the best practice for setting up LANs and WANs to deliver quality voice, video, voice-over-IP and video-over-IP, and as voice over IP, in particular, becomes widely deployed, the cost for the application providers will come down, and they will be able to pass on the lower costs to the end user," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Joe Gagan, Yankee Group Enterprise Computing Refers to information technology in the larger company. See enterprise data and enterprise networking. & Networking senior analyst. "Widespread adoption, however, depends upon the execution of the sales and service channel for the applications." "On a cautionary note, because of the down economy, many buyers are rethinking how they purchase technology. The problem, however, is that many have stopped buying altogether," says Gagan. Select applications revenue and market leaders include: Unified Messaging/Unified Communications: U.S.: $200 to $300 million--software licensing revenue; Avaya, Nortel, Captaris, Active Voice, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Siemens Videoconferencing: Worldwide: $700 to $800 million--equipment provider revenue; Polycom, Tandberg, Sony Web Conferencing: Worldwide: $100 to $200 million--service revenue; WebEx, PlaceWare, Raindance. |
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